Can I cancel my Totango subscription at any time?

No. Totango paid plans are annual contracts with a 12-month minimum commitment. You can submit a non-renewal notice at any time, but cancellation only takes effect at the end of your current term. You must give at least 30 days written notice before your renewal date to avoid being auto-renewed for another 12 months.

Will I receive a refund if I cancel early?

Standard cancellations do not generate a refund. You remain liable for the full subscription fee through the end of your contracted term. A prorated refund is only available if Totango has materially breached the agreement and failed to cure the breach within 30 days.

What happens to my data after cancellation?

You retain access through the end of your contracted term. After the subscription ends, you have a 45-day window to request a download of your Customer Data. After that 45-day period, Totango may permanently delete all your data with no recovery option.

Can I downgrade to the free Community Edition instead of canceling?

Totango offers a free Community Edition tier, but there is no documented self-service downgrade path from paid plans. Any downgrade would need to be negotiated with your account manager at the time of your contract renewal, not mid-term.

How do I know if my cancellation notice was received?

Always request written confirmation from your account manager or the support team that your non-renewal notice has been logged. Per Totango's Terms of Service, email notice is deemed effective 1 day after being sent to the designated contact from your Order Form. Keep all correspondence as documentation.

Where exactly do I send my cancellation notice?

Send it to your dedicated account manager's email address (listed in your Order Form or on the Subscription page in the app). If you don't have a dedicated account manager, use the support portal at support.totango.com/hc/en-us/requests/new or email support@totango.com. Include your account name and contract renewal date.

Como cancelar Totango (2026)

Os planos do Totango começam em US$ 0,00/mês. Siga nosso guia de 6 passos para cancelar sua assinatura em cerca de 10 minutos — com dicas para evitar ofertas de retenção.

Atualizado: abril de 2026

de R$ 0,00/mês

DifícilPoupa R$ 0,00/ano ao cancelar

Tempo estimado:10 minutos

Método Cancelar:Email

Check your renewal date

Log in to the Totango app at app.totango.com. Navigate to Settings > Subscription in the left navigation panel. Note your contract renewal date — you must submit written notice at least 30 days before this date to avoid auto-renewal. This page is only visible to Global Admins or users with Subscription Permissions (configured under Settings > User Management > Permissions > Subscription Permissions).

Export your data

Before canceling, export any data you need. After cancellation takes effect, you have only a 45-day window to request a data download. After that window closes, Totango permanently deletes all customer data.

Prepare a written cancellation notice

Draft a written notice of non-renewal. Per Section 7.1 of Totango's Terms of Service, notice must be submitted in writing at least 30 days before the end of your current subscription term. Email qualifies as written notice and is deemed effective 1 day after sending.

Contact your Account Manager or submit a support request

Send your written cancellation notice to your designated account manager (their email is listed in your Order Form or on the Subscription page in the app). If you do not have a dedicated account manager, submit a cancellation request via the support portal at support.totango.com/hc/en-us/requests/new or email support@totango.com. Reference your account name and renewal date in your message.

Confirm cancellation in writing

Wait for written confirmation from Totango that your non-renewal notice has been received and logged. Keep this confirmation for your records. Your access continues until the end of the current contracted term.

Request data download before deadline

After your subscription ends, submit a data export request promptly. You have 45 days from the termination date to retrieve your Customer Data. Contact support@totango.com to initiate the export within this window.

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