Como cancelar Tigo CO (2026)
Os planos do Tigo CO começam em US$ 0,00/mês. Siga nosso guia de 8 passos para cancelar sua assinatura em cerca de 45 minutos — com dicas para evitar ofertas de retenção.
Atualizado: abril de 2026
Identify your service type
Determine what you need to cancel: (A) add-on subscriptions/data boosters — cancellable via the Mi Tigo app; or (B) your main postpaid mobile plan or Tigo Hogar (internet/TV/landline) — requires calling customer service. For add-ons only, open the Mi Tigo app at https://mi.tigo.com.co/ingresar, go to 'Servicios', select the add-on, tap 'EDITAR', then tap the trash icon to delete.
Call Tigo customer service
For your main plan or Tigo Hogar services, call *300 from your Tigo mobile line (free), 01 8000 422 222 from any landline, or contact via WhatsApp at 300 333 0000. Have your cédula (national ID number) and account PIN ready for authentication.
Navigate IVR to cancellation
When the automated system answers, say or select 'Cancelación de servicios'. You will be placed in a queue for a customer service agent. Wait times can be 20–40 minutes. Do not hang up — the call queue is the only path to a live agent who can process cancellations.
Authenticate and state cancellation request
When an agent answers, provide your cédula number and answer any security questions. Then clearly state: 'Quiero cancelar mi plan pospago y retirar mis servicios' (for mobile) or 'Quiero solicitar el retiro de mis servicios fijos Tigo Hogar' (for internet/TV). Be direct and firm.
Decline retention offers
The agent will offer retention deals: price reductions, free months, speed upgrades, or service bundles. If you want to cancel, repeat: 'No acepto la oferta, quiero proceder con la cancelación.' You may be transferred to a 'retention specialist' — repeat the same phrase. Agents are trained to make multiple offers before processing.
Confirm cancellation details
Ask the agent to confirm the effective cancellation date. If your request is submitted more than 3 business days before your billing cutoff (corte de facturación), cancellation takes effect at the end of the current cycle. Otherwise, it applies at the end of the following billing period. For Tigo Hogar, check if you are within a 12-month permanencia (commitment) period — early exit incurs a proportional termination fee on your next invoice.
Get your CUN reference number
Before hanging up, ask for your radicado or CUN (Código Único de Notificación) reference number. This is your proof that the cancellation was requested. Write it down. Without this number, Tigo may deny the cancellation request was ever made. If the agent refuses to provide one, end the call and file a formal PQR at tigo.com.co → 'Radicar PQR'.
Return equipment and verify closure
For Tigo Hogar: return rented equipment (modem, decoder) to a Tigo store or coordinate a free pickup. Failure to return equipment results in additional charges. Request a 'Paz y Salvo' (clearance certificate) after your final invoice is settled to confirm no outstanding balance. Monitor your bank statements to confirm billing stops — continued billing after cancellation is a documented complaint.
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