Will I lose service immediately after cancellation?

No. Service deactivation typically occurs within 24 hours of cancellation approval, not instantly. You will receive a final pro-rata bill covering usage up to the deactivation date.

Are there cancellation fees?

Yes, if you are within your fidelity/loyalty period (typically 12 months), an early termination fee (multa) may apply — up to R$1,200 depending on the plan. The exact amount is proportional to the remaining months. No fee applies after the fidelity period ends. Customers affected by the February 2026 Wi-Fi Bônus rule change can cancel Vivo Fibra without penalty within 90 days.

Can I get a refund for unused days?

Vivo does not typically issue refunds for prepaid periods. Your final invoice will cover charges up to the cancellation date on a pro-rata basis. If you were billed for a full month and cancel mid-month, you generally do not receive a partial refund for the remaining days.

How do I reactivate my Vivo plan after canceling?

To reactivate, contact Vivo via *8486 (from a Vivo phone), 1058 (from any phone), WhatsApp (11) 99915-1515, or visit a physical Vivo store. Reactivation terms and plan availability may differ from your original contract, and a new fidelity period may apply.

Do I need to return any equipment after canceling Vivo Fibra or TV?

Yes. For Vivo Fibra and TV subscribers, you must return rented equipment (modems, set-top boxes) within 7 business days of cancellation — either by scheduling a pickup or dropping off at a Vivo store. Failure to return equipment results in charges at market value.

What if the app cancellation doesn't work?

If the electronic cancellation option is unavailable in the app, use the website (meuvivo.vivo.com.br → Atendimento e Suporte → Cancelamento Eletrônico), call *8486 or 1058 for mobile plans, or 10315 for fixed/Fibra/TV plans. As a last resort, escalate to ANATEL (www.anatel.gov.br) or Consumidor.gov.br if Vivo fails to process your request.

Como cancelar Vivo BR (2026)

Os planos do Vivo BR começam em US$ 0,00/mês. Siga nosso guia de 8 passos para cancelar sua assinatura em cerca de 10 minutos — com dicas para evitar ofertas de retenção.

Atualizado: abril de 2026

Médio

Visite o site

Tempo estimado:10 minutos

Método Cancelar:App

Open Meu Vivo app

Launch the 'Meu Vivo' app on your smartphone (available on iOS and Android). Log in with your CPF and password. Have your CPF and customer code (código do cliente) handy.

Go to 'Meu Plano'

From the home screen of the app, tap 'MEU VIVO' in the bottom navigation bar, then select 'MEU PLANO' from the menu to view your active plan details.

Select 'Cancelamento Eletrônico'

Scroll down within the plan section and tap 'CANCELAMENTO ELETRÔNICO'. This opens a list of all active Vivo services and lines registered to your account.

Choose the service to cancel

Select the specific plan, line, or service you wish to cancel from the list shown (e.g., your mobile line, Vivo Fibra, Vivo TV). Tap 'CONTINUAR' to proceed.

Confirm account details

The app will ask you to verify your identity and confirm account information (CPF of the account holder). Enter the required details and proceed.

Review cancellation terms

The screen will display any applicable cancellation fees (multa) if you are within your fidelity period (typically 12 months). Fidelity penalties can reach up to R$1,200. Review the terms carefully before confirming.

Confirm cancellation

Tap 'CONFIRMAR CANCELAMENTO' to submit your cancellation request. The app will display a confirmation screen with a protocol number (número de protocolo).

Save your protocol number

Write down or screenshot the protocol number provided. This is your legal proof of cancellation request. Service deactivation occurs within 24 hours of approval. For fixed services (Fibra/TV), schedule equipment return within 7 business days.

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