Do I lose access immediately after canceling?

No. After canceling, you retain full access to the game for the remainder of your already-paid billing period. Access ends when that period expires.

Can I get a refund for unused subscription time?

No. Square Enix does not offer refunds for unused subscription time under any circumstances. Cancel before your next billing date to avoid being charged for the upcoming cycle.

What happens to my characters and data when I cancel?

Your characters, progress, and purchased optional services (such as retainers) are preserved on the servers after canceling a subscription. They will still be there when you reactivate. Only 'Cancel Service Account' (a separate, irreversible action) deletes characters.

What happens to my retainers and optional paid services?

Retainer services and other optional paid services will be suspended when your subscription expires. The retainers themselves and their inventories are retained and become accessible again upon reactivation.

How do I reactivate my subscription?

Log back into Mog Station at mogstation.com, navigate to 'Service Account Status', and click 'Subscribe'. You can add game time via subscription or game time cards and update your payment method at that point.

What if I play through Steam — do I cancel differently?

No. Even if you launched FFXIV through Steam, your subscription is managed through Mog Station (mogstation.com), not through Steam. You must cancel via Mog Station, not through Steam's subscription management.

Como cancelar Final Fantasy XIV (2026)

Os planos do Final Fantasy XIV começam em US$ 12,99/mês. Siga nosso guia de 6 passos para cancelar sua assinatura em cerca de 3 minutos — com dicas para evitar ofertas de retenção.

Atualizado: junho de 2026

de US$ 12,99/mês

(≈ R$ 65,73)

FácilPoupa US$ 155,88/ano ao cancelar

Visite o site

Tempo estimado:3 minutos

Método Cancelar:Website

Go to Mog Station

Open your browser and navigate to https://www.mogstation.com. This is the Square Enix account portal for managing your FFXIV subscription.

Log in with your Square Enix Account

Enter your Square Enix Account username and password. If you have Two-Step Verification enabled, complete that step as well.

Select your Service Account (if prompted)

If you have multiple service accounts linked to your Square Enix Account, you will see a service account selection screen. Select the correct account and click 'Use This Service Account'.

Open Service Account Status

On the Mog Station home screen, locate the left-hand menu and click 'Service Account Status'. This page shows your current subscription details.

Click 'Cancel Subscription'

Under the Service Account Status section, click the 'Cancel Subscription' button. IMPORTANT: Do NOT click 'Cancel Service Account' — that will permanently delete your characters and remove all registered serial keys from your account. Only click 'Cancel Subscription' to stop recurring billing.

Confirm the cancellation

Follow the on-screen prompts to confirm your cancellation. After confirming, Square Enix will send a confirmation email to the address registered to your account.

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