Can I cancel my True Move H postpaid plan fully online or via the app?

No. Full postpaid contract termination requires either calling 1242 and then visiting a True Shop in person, or going directly to a True Shop. The True app and USSD codes (*190#, *901*0#) only cancel add-on packages, not the main postpaid plan.

Will I have service until the end of my billing period after canceling?

Yes. Service continues until the end of the current billing cycle. You will receive a final bill covering any outstanding charges. Prepaid add-on packages that you cancel via *190# stop at the end of their current validity period and do not renew.

Are there early termination fees?

Yes, if you are on a plan with a minimum contract commitment (typically 12 or 24 months, especially device installment bundles), you may owe the remaining installments or a termination penalty. Month-to-month plans generally have no termination fee beyond the current month's bill. Ask the agent at 1242 for your specific terms before visiting the shop.

Can I keep my phone number after canceling (number porting)?

Yes. You can port your True Move H number to another Thai operator before canceling. Request a porting PIN from True by calling 1242, then initiate the port with your new carrier. The port must be completed before your True account is terminated, as you cannot port a closed number.

Can I reactivate my True Move H plan after cancellation?

Once a postpaid plan is fully terminated, you cannot reactivate the same account. You would need to visit a True Shop and sign up as a new customer with a new SIM. Your old phone number may be reassigned after a period of inactivity, so port it first if you wish to keep it.

What happens to my TruePoints and TrueID account when I cancel?

Your TrueID account (for streaming) is separate from your TrueMove H mobile subscription. Canceling your mobile plan does not automatically cancel TrueID. Any accumulated TruePoints linked to your mobile plan will be forfeited upon termination. Contact True at 1242 or email help@trueid.net to cancel TrueID separately.

Como cancelar True Move H (2026)

Os planos do True Move H começam em US$ 0,00/mês. Siga nosso guia de 7 passos para cancelar sua assinatura em cerca de 45 minutos — com dicas para evitar ofertas de retenção.

Atualizado: abril de 2026

Difícil

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Tempo estimado:45 minutos

Método Cancelar:Phone

Check your current plan and billing cycle

Dial *900# from your True Move H SIM to view your active packages and billing cycle end date. For add-on internet packages only, dial *190# to see cancellable packages. Note your billing date to avoid being charged for the next cycle.

Cancel add-on packages via USSD (prepaid/add-ons only)

If you only want to stop an auto-renewing internet add-on (not the main plan), dial *190# and follow the on-screen menu to select and cancel the package. For failed auto-renewal packages, dial *901*0# instead. This self-service option works 24/7 at no charge.

Call 1242 to initiate full contract cancellation

For full postpaid contract termination, call the True Call Center at 1242 (free, 24 hours). Press 9 for English. Inform the agent you wish to terminate your postpaid plan. The agent will confirm your account details, advise on any outstanding balance or early termination fees, and may direct you to a True Shop to complete the process in person.

Visit a True Shop with required documents

Bring your Thai national ID card (or passport if a foreigner), your True Move H SIM card, and any rented equipment (router, device). Locate the nearest True Shop via the True app under 'Find a store' or at true.th/en. Take a queue number at the counter and request 'contract termination' or 'ยกเลิกสัญญา' (yok-lerng sanya).

Confirm cancellation and settle outstanding balance

At the counter, a staff member will pull up your account, confirm the termination, and process any final bill payment. If you are within a minimum contract period (e.g., a 12-month device installment plan), an early termination fee may apply. Pay any remaining balance to proceed.

Return rented equipment if applicable

If you subscribed to a bundle that included a rented router or device, return it at the True Shop counter at the time of cancellation. Get a receipt confirming the return. Failure to return equipment may result in a replacement charge on your final bill.

Obtain cancellation confirmation

Ask staff for a cancellation reference number or written confirmation. You should receive an SMS from True confirming the service termination. Keep this for your records in case of any disputed charges on your final bill.

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