Can I access my cloud recordings after cancelling?

No. Once your subscription lapses, cloud-stored footage becomes inaccessible. There is no documented grace period for downloading recordings before cancellation takes effect, so download any important footage before cancelling.

Will I get a refund after cancelling?

Dahua does not offer refunds once a billing deduction has been made. You must cancel before your next billing date to avoid the next charge. No pro-rata refunds or 30-day money-back guarantees are documented.

How do I reactivate my Dahua Cloud subscription?

Reactivation is done by re-subscribing to a plan through the DMSS app under your account's Cloud Storage or Service Plan section. Whether previously recorded footage is recoverable after a lapsed subscription is not documented.

What happens to my personal data after cancellation?

Dahua retains personal data only as long as necessary per their privacy policy. To request full data deletion, go to Me → Personal Info → Delete Account in the DMSS app, or email support@dahuatech.com. Note that account deletion is irreversible and separate from simply cancelling a paid plan.

Can I cancel Dahua Cloud by email or phone instead of the app?

Yes. If you cannot find the cancellation option in the DMSS app, contact Dahua support at 877-606-1590 (US) or support.usa@dahuatech.com (US) / supportoverseas@dahuatech.com (international) and request cancellation directly.

Is there a free trial and will I be charged automatically after it ends?

Dahua Cloud references a free trial period in some documentation. After the trial ends, the subscription converts to a paid plan automatically. Cancel before the trial period ends to avoid being charged.

Como cancelar Dahua Cloud (2026)

Os planos do Dahua Cloud começam em US$ 4,99/mês. Siga nosso guia de 6 passos para cancelar sua assinatura em cerca de 10 minutos — com dicas para evitar ofertas de retenção.

Atualizado: abril de 2026

de US$ 4,99/mês

(≈ ZAR 81,98)

DifícilPoupa US$ 59,88/ano ao cancelar

Visite o site

Tempo estimado:10 minutos

Método Cancelar:App

Open the DMSS app

Launch the DMSS app on your iOS or Android device. This is the primary platform for managing Dahua Cloud (DoLynk Cloud) subscriptions for individual users.

Go to the 'Me' tab

Tap the 'Me' icon in the bottom-right corner of the app to access your account settings.

Navigate to Cloud Storage or Subscription

Look for 'Cloud Storage', 'Subscription', or 'Service Plan' within your account settings. The exact label may vary by app version.

Select your active plan

Tap your currently active subscription plan to open its management options.

Select cancel or unsubscribe option

Look for a 'Cancel Subscription', 'Unsubscribe', or 'Manage Plan' button and follow the on-screen prompts to confirm cancellation.

Contact support if in-app option is unavailable

If no cancellation option is visible in the app, contact Dahua support directly: call 877-606-1590 (US) or email support.usa@dahuatech.com. State your account email and request subscription cancellation.

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