Can I still use my number and balance after canceling a paid service?

Yes. Canceling an add-on paid service (e.g., a streaming pack or data pass) does not affect your main SIM balance or basic call/SMS functionality. Only the specific add-on is disconnected. If you terminate the full contract, the number remains active until the end of the 30-day notice period.

Are there refunds for unused subscription days?

Vodafone Ukraine generally does not refund the unused portion of a monthly paid service once it has been charged. The service remains active until the current billing cycle ends, after which it is not renewed. Check the specific service terms at vodafone.ua for exceptions.

Can I reactivate a canceled service later?

Yes. Most add-on services can be reactivated at any time through the My Vodafone app under 'Доступні послуги' (Available services) → select the service → 'Активувати' (Activate). Contract reactivation depends on current offers and may require a new agreement.

What happens to my number if I terminate the contract?

After contract termination, your number is deactivated at the end of the notice period (up to 30 days). If you want to keep your number, you can port it to another Ukrainian operator (MNP — Mobile Number Portability) before termination, which also automatically ends the Vodafone contract.

How do I cancel a third-party content subscription billed through Vodafone?

Third-party content subscriptions (games, horoscopes, entertainment services) can be managed via the Kontent-revisor tool at vodafone.ua/services/rozvaghy/kontent-revizor, by sending an SMS to 2828 to list active services, or by sending 'СТОП' to the specific short number of each service as indicated in the 2828 reply.

What is the notice period for full contract termination?

You must notify Vodafone at least 30 calendar days before the desired termination date. The standard processing time is 1–3 business days for individuals. If Vodafone changes your contract terms or tariff, you have the right to terminate within 7 days of their notice, without any additional charges.

Cum să anulezi Vodafone Ukraine (2026)

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Check active subscriptions

Send a free SMS with any text to number 2828. You will receive a reply listing all active paid services and subscriptions on your number, along with instructions for each one. Alternatively, dial the USSD code *600# to see active services.

Log in to My Vodafone

Open the My Vodafone app (available on Google Play and App Store) or go to my.vodafone.ua. Log in using your Vodafone mobile number and the one-time SMS code sent to your phone.

Navigate to Services

In the app, tap the 'Послуги' (Services) tab in the bottom navigation. On the website, click 'Мої послуги' (My Services) in the main menu after logging in.

Find the subscription to cancel

Under 'Підключені послуги' (Connected services) or 'Доступні послуги' (Available services), locate the specific paid subscription or service you want to cancel (e.g., a content pack, streaming add-on, or data pass).

Deactivate the service

Tap or click the service name to open its detail page, then press the 'Деактивувати' (Deactivate) button. Confirm the action when prompted. You will receive an SMS confirmation that the service has been disconnected.

For full contract termination — contact support

To terminate the mobile contract entirely, call *77 (free from your Vodafone number) and request termination. You must notify Vodafone at least 30 calendar days in advance. Alternatively, submit a written application via the online chat at vodafone.ua/support or visit any Vodafone store with your passport and contract number.

Confirm termination in writing

For contract termination via chat or email: take clear photos or scans of your signed termination application and passport ID page. Send them through the support chat at vodafone.ua/support or to the email address provided by the support agent. Await written confirmation. Processing takes 1–3 business days for individuals.

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