Can I still use Vendure after canceling the Platform subscription?

Yes. Vendure Core is free and open-source under GPLv3. After canceling, you lose access to enterprise-only features (SSO, audit logging, advanced pricing engine, AI tooling, LTS support, and SLA-backed Slack support) but retain full use of the open-source core framework.

Are there refunds for unused months of the Vendure Platform subscription?

Vendure does not publicly document a refund policy. As an enterprise contract, refunds for partial months or prepaid periods would be subject to the specific terms negotiated in your contract. Contact the Vendure team directly to discuss any refund eligibility.

How much notice is required to cancel the Vendure Platform?

Vendure does not publish a standard notice period publicly. Enterprise contracts typically require 30 days' written notice before the next billing cycle. Check your specific contract or order confirmation for the exact terms that apply to your account.

Can I reactivate a canceled Vendure Platform subscription?

Yes, you can re-subscribe to the Vendure Platform by contacting the Vendure sales team again at vendure.io/contact. Pricing and terms at reactivation may differ from your original contract.

What happens to my data if I cancel the Vendure Platform?

Vendure Platform is a software license — your data resides in your own infrastructure, not on Vendure servers (unless using Vendure Cloud, which is not yet released). Canceling the Platform subscription does not delete your data; you retain full control of your self-hosted Vendure installation.

Is there a cheaper alternative if I don't need all enterprise features?

Yes. Vendure Core is completely free and open-source. If you only need some enterprise features, you can discuss a downgrade to a lower-tier plan with the Vendure sales team rather than a full cancellation.

Cum să anulezi Vendure (2026)

Planurile Vendure încep de la 0,00 USD/lună. Urmează ghidul nostru de 6 pași pentru a-ți anula abonamentul în aproximativ 15 minute — cu sfaturi pentru evitarea ofertelor de retenție.

Actualizat: aprilie 2026

de la 0,00 USD/lună

Dificil

Timp estimat:15 minute

Metoda de anulare:Email

Review your contract terms

Before initiating cancellation, check your Vendure Platform contract or order confirmation email for the required notice period (typically 30 days) and any minimum commitment terms.

Prepare cancellation request

Draft a cancellation email or message that includes your company name, the email address used to sign up, your account/license ID (found in your original order confirmation), and your intended cancellation date.

Contact Vendure via email or contact form

Send your cancellation request to the Vendure team. Use either the contact form at vendure.io/contact or email their support team. If your Business/Enterprise plan includes a dedicated Slack support channel, you can also raise the cancellation request there.

Await confirmation from Vendure team

Wait for a reply from the Vendure sales or support team confirming receipt of your cancellation request. Response times are SLA-backed for paid plans (check your contract for specifics).

Confirm cancellation effective date

Agree on the cancellation effective date with the Vendure team per your contract terms. Ensure you receive a written confirmation email stating the subscription end date and that no further charges will be made.

Transition off commercial features

Before the end date, migrate any workflows dependent on Vendure Platform enterprise-only features (SSO, advanced pricing engine, audit logging, AI tooling) back to open-source alternatives or export any platform-specific configuration.

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Întrebări frecvente

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