How long does it take for my MagentaMobil contract to actually end?

For standard 24-month contracts, you must cancel at least 3 months before the contract end date. Your service continues until that end date. For monthly (flexible) contracts, a 1-month notice period applies. Check your bill or Kundencenter for your exact contract end date and cancellation deadline.

What happens if I miss my cancellation deadline?

If you miss the 3-month notice deadline, your MagentaMobil contract automatically renews for a further 12 months. After this renewal, the contract can typically be cancelled with 1 month's notice at any time. Always check your contract terms for the exact renewal conditions.

Can I keep my phone number after cancelling?

Yes. You can port your mobile number to your new provider for free ('Rufnummernmitnahme'). Initiate the port with your new provider before your Telekom contract ends — they will manage the transfer. Once porting is requested, Telekom releases the number after a 14-day grace period.

Will I receive a refund for my prepaid credit?

Yes, for prepaid (MagentaMobil Prepaid) customers, any remaining credit balance stays valid for the rest of the current year plus three additional years. You can request a payout of the remaining balance via the official prepaid refund form on telekom.de. Refunds are processed within 30 days to your bank account. Note: starter credit ('Startguthaben') is not refundable.

Can I cancel my MagentaMobil contract early before the minimum term ends?

Standard early termination without fees is generally not possible. However, extraordinary cancellation ('außerordentliche Kündigung') without notice is allowed in specific cases: moving permanently abroad, a significant unilateral price increase by Telekom, or persistent serious service failures. These must usually be submitted in writing with supporting documentation.

What happens to my data after I cancel?

After contract termination, your SIM card and mobile number are deactivated on the agreed end date. Telekom retains personal billing data for the statutory retention period (typically 10 years for financial records under German law). You can request information about stored data or deletion of non-mandatory data by contacting datenschutz@telekom.de or via the privacy section of your Kundencenter.

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Check your notice period

Before cancelling, check your cancellation deadline. Log in to your Kundencenter at telekom.de or open the 'Mein Magenta' app and navigate to 'Meine Verträge' (My Contracts) → contract details. Your cancellation deadline is also printed on the last page of your monthly bill. Standard 24-month MagentaMobil contracts require cancellation 3 months before the contract end date, or they auto-renew by 12 months.

Log in to your Telekom account

Go to https://www.telekom.de and click 'Mein Telekom' (top right) to log in to the Kundencenter with your Telekom email and password. Alternatively, open the 'Mein Magenta' app on your smartphone and log in with the same credentials.

Open your MagentaMobil contract

In the Kundencenter dashboard, locate the tile showing your MagentaMobil contract (e.g. 'MagentaMobil S', 'MagentaMobil M'). Click on this contract tile to open the contract details view.

Navigate to contract cancellation

Scroll down to the section labelled 'Meine Vertragsdaten' (My Contract Data). Look for the cancellation option here. Alternatively, navigate directly to the official cancellation form at https://www.telekom.de/kontakt/kuendigung (login required) and select 'Mobilfunk' as the contract type.

Select cancellation reason

In the cancellation form ('Kündigungsformular'), select your reason for cancellation from the dropdown (e.g. 'Zu teuer' / Too expensive, 'Wechsel zu anderem Anbieter' / Switching provider, 'Ins Ausland gezogen' / Moving abroad). Telekom may display a counter-offer or tariff downgrade at this step — click 'Trotzdem kündigen' (Cancel anyway) to proceed.

Enter your contract details

Fill in the required fields: your full name and address, your mobile phone number (Rufnummer) or customer number (Kundennummer, found on your bill), and the desired cancellation date (Kündigungsdatum). Choose either cancellation at the next possible date ('zum nächstmöglichen Termin') or a specific date.

Submit the cancellation

Review all entered details, then click the 'Jetzt kündigen' (Cancel now) button to submit the cancellation. You will receive an email and/or SMS confirmation from Telekom within a few minutes confirming receipt of the cancellation request.

Save your confirmation

Save or print the cancellation confirmation email from Telekom. If you do not receive a confirmation within 24 hours, follow up by calling the free hotline 0800 3302202 (24/7) or by sending a cancellation letter via registered mail (Einschreiben) to: Telekom Deutschland GmbH, Landgrabenweg 151, 53227 Bonn.

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