Will I still have access to my Nacelle dashboard after submitting a cancellation notice?

Yes — access continues until the termination date confirmed in your agreement. Nacelle stops providing platform access only after the contract end date, so you retain full access during any notice period.

Can I get a refund when I cancel?

No. Nacelle's Terms & Conditions explicitly state that all payments are non-refundable. There are no prorated refunds for unused portions of a billing period or contract term.

How do I export my data before cancellation?

Contact your account manager or support.nacelle.com before your termination date to request a data export. Upon termination, you are required to stop using the platform, so arrange your data migration in advance.

Can I reactivate my Nacelle subscription after cancelling?

Yes, you can re-engage with Nacelle by contacting sales@nacelle.com. Reactivation would require negotiating a new service agreement and contract.

How much notice is required to cancel?

Nacelle uses custom enterprise contracts, so the required notice period varies by agreement — typically 30 to 90 days. Check your specific service agreement for the exact notice requirement.

What happens to my storefront/integrations after cancellation?

Once your contract terminates, Nacelle's platform services (APIs, personalization engine, dashboard) will be deactivated. You should plan to migrate your storefront integrations to an alternative solution before the termination date to avoid downtime.

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Review your contract terms

Before initiating cancellation, review your Nacelle service agreement for notice period requirements and termination conditions. Nacelle operates on custom enterprise contracts — check your agreement for the required notice period (typically 30–90 days) and any minimum commitment terms.

Log in to the Nacelle dashboard

Sign in at dashboard.nacelle.com to confirm your account details, current subscription plan, and billing cycle end date before reaching out.

Contact your Account Manager

Reach out directly to your assigned Nacelle account manager or customer success contact to notify them of your intent to cancel. If you don't have a direct contact, email sales@nacelle.com or call +1 (213) 314-4007.

Submit a written cancellation notice

Send a formal written cancellation/termination notice via email to your account manager and CC legal@nacelle.com. Include your company name, account ID, and requested termination date. Per Nacelle's Terms & Conditions, written notice is required for termination.

Open a support ticket (if no response)

If you don't receive a response within 2–3 business days, submit a cancellation request through Nacelle's support portal at support.nacelle.com to create a formal paper trail.

Confirm cancellation and data access

Wait for written confirmation from Nacelle acknowledging the cancellation. Per their Terms, upon termination you must stop using the platform and destroy all Nacelle documentation copies. Request confirmation of your data deletion or export needs before access ends.

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