Can I still access my store after canceling?

Your store stays active until the end of your current billing period. After deactivation, the storefront goes offline, but Shopify retains your store data (products, orders, customers) for up to 2 years so you can reactivate later.

Will I get a refund when I cancel?

Shopify does not refund unused days in a billing cycle. If you cancel within 30 days of upgrading to a paid plan, contact Shopify Support to request a prorated refund — this is not automatic.

Can I reactivate my store after canceling?

Yes. Log back into your Shopify admin at any time during the data retention period (up to 2 years) and select a new plan. All your store data, products, and order history will be restored.

What happens to my custom domain when I cancel?

If your domain was purchased through Shopify, transfer it to a third-party registrar before canceling (transfers are available after 60 days of ownership). If purchased elsewhere, remove it under Settings → Domains first, or you may be unable to use it on another site.

Does canceling Shopify cancel my app subscriptions too?

No. You must manually uninstall each paid app under Settings → Apps and sales channels before or during cancellation. Otherwise, those apps will continue billing you independently of your Shopify plan.

How do I permanently delete my store and data?

Deactivating your store does not delete your data — Shopify keeps it for up to 2 years. To permanently erase your store and all associated data, you must contact Shopify Support directly and submit a data deletion request.

Cum să anulezi Shopify (2026)

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Log in as store owner

Go to admin.shopify.com and sign in. Only the store owner account can cancel — staff accounts do not have this permission.

Cancel third-party apps first

Go to Settings → Apps and sales channels and click Uninstall on each paid app. Canceling your Shopify plan does NOT automatically cancel app billing — you will continue to be charged by apps unless you uninstall them manually.

Navigate to Settings → Plan

Click Settings in the bottom-left sidebar of the Shopify admin, then select Plan to view your current subscription details.

Click 'Cancel plan'

Click the 'Cancel plan' button on the Plan page. If you are on a free trial, the button reads 'Cancel trial'. Shopify will immediately present the 'Pause and Build' plan at $9/month as an alternative — scroll past this offer and click the link to continue with full cancellation.

Review terms and click Continue

Read the cancellation terms displayed on the confirmation screen, then click Continue to proceed to the next step.

Select a cancellation reason

Choose the closest option from the dropdown menu (options include: Too expensive, Switching to another platform, Business is closed, Need features Shopify doesn't have, etc.), then click Continue.

Enter password and confirm deactivation

Enter your Shopify account password in the confirmation field, then click 'Deactivate store' to finalize cancellation. A confirmation email will be sent. Your store remains accessible until the end of your current billing cycle, after which it is deactivated.

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