Will I lose access immediately after submitting a cancellation request?

No. Access continues until the end of your current paid contract term. Cancellation means your subscription will not auto-renew — you retain full access through your paid period.

Can I get a refund if I cancel mid-term?

Standard mid-term cancellations do not receive a refund — Mend contracts are annual and prepaid. A pro-rata refund of prepaid amounts is only available if you are terminating due to Mend's material breach of contract (after a 30-day written cure notice period).

What happens to my data after cancellation?

Data retention and deletion policies are not publicly documented and depend on your contract terms. Before your access expires, export all reports, configurations, and logs you need. To request formal data deletion, submit a written request to support@mend.io.

How do I cancel if I subscribed through AWS Marketplace?

AWS Marketplace subscriptions follow the same process — contact support@mend.io directly. Cancellation and any refund matters are handled by Mend's support team, not through the AWS Marketplace interface.

Can I reactivate my subscription after cancelling?

Yes, but it requires starting a new sales conversation with Mend. There is no self-serve reactivation — you would receive a new quote and sign a new contract.

How do I cancel the free Mend Renovate (Community) plan?

The free Renovate tier involves no billing or subscription. To remove it, go to your GitHub organization Settings → Integrations → GitHub Apps → Mend Renovate → Uninstall. This revokes the app's access to your repositories.

Cum să anulezi WhiteSource (Mend) (2026)

Planurile WhiteSource (Mend) încep de la 0,00 USD/lună. Urmează ghidul nostru de 7 pași pentru a-ți anula abonamentul în aproximativ 15 minute — cu sfaturi pentru evitarea ofertelor de retenție.

Actualizat: aprilie 2026

de la 0,00 ZAR/lună

Dificil

Timp estimat:15 minute

Metoda de anulare:Email

Review your contract renewal date

Check your original contract for the renewal date. Mend requires written cancellation notice at least 60 days before the end of your current term. Missing this window locks you in for another full year. Your contract paperwork or your account manager can confirm the exact date.

Log in to the Mend Support Portal

Go to whitesourcesoftware.my.site.com/SupportPortal/s/ and log in with your Mend credentials. This is the main support channel for enterprise accounts.

Submit a cancellation/non-renewal ticket

Create a new support ticket stating your intent to cancel or not renew your subscription. Reference your account name, contract ID if available, and the desired end date. There is no dedicated 'Cancel Subscription' button — the request must be submitted as a support ticket.

Email sales and support directly

Send written notice of non-renewal to both support@mend.io and sales@mend.io. Written notice via email satisfies the contractual requirement. Include your company name, account ID, and explicit statement that you are not renewing, along with your contract end date.

Engage your account manager

Your assigned Mend account manager will likely reach out to discuss the cancellation. They may offer retention discounts (10–25% off renewal, multi-year deals, or feature add-ons). Be prepared to decline if you wish to proceed with cancellation.

Request written confirmation

Ask Mend to confirm in writing (email) that your subscription will not auto-renew and will terminate at the end of the current term. Keep this confirmation for your records in case of billing disputes.

Request data export before access ends

Before your term expires, export any vulnerability reports, project configurations, or audit logs you need. Request data deletion in writing if required by your privacy or compliance obligations, as this is not handled automatically.

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