How much notice do I need to give to cancel?

Notice periods vary by contract. Most standard agreements require 30–90 days written notice. Some contracts — particularly for EOR services — may include a 12-month notice clause. Always check your signed MSA for the exact terms before initiating cancellation.

Will I get my security deposit back after cancelling?

Yes, but only after all outstanding invoices are paid and all obligations to Papaya Global's in-country partners are fully discharged. Depending on EOR employee offboarding complexity, this can take several months.

What happens to employees on the EOR service if I cancel?

Their employment relationship with Papaya Global's in-country partner ends. You must arrange continuity — either by setting up a local legal entity or transferring them to a new EOR provider — before terminating the EOR arrangement. Do not cancel until your alternative is ready.

Are there early termination fees?

Early termination fees are not publicly disclosed and depend on your specific contract. Review your MSA or ask your Account Manager for the applicable terms.

Can I access the platform or my data after cancellation?

Platform access ends when the account is closed. You should request all data exports — payroll records, reports, employee information — before the account closure date. Confirm the data retention and deletion policy with your Account Manager during offboarding.

Can I reactivate my account after cancelling?

Reactivation is possible by contacting Papaya Global's sales team, but would require signing a new contract. There is no self-serve reactivation. Contact https://www.papayaglobal.com/contact-us/ to discuss options.

Hoe Papaya Global opzeggen (2026)

Abonnementen voor Papaya Global beginnen vanaf US$ 3,00/maand. Volg onze 7-stappengids om je abonnement in ca. 30 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: mei 2026

van € 2,76/maand

MoeilijkU bespaart € 33,12 per jaar door op te zeggen.

Bezoek website

Geschatte tijd:30 notulen

Annuleer methode:Email

Review your contract

Locate your signed Master Service Agreement (MSA) and identify the termination notice period. Standard contracts typically require 30–90 days written notice, but some agreements include a 12-month notice clause. This determines your earliest possible exit date.

Contact your Account Manager

Reach out to your dedicated Papaya Global Account Manager to initiate the cancellation. Every client is assigned a named account manager via the 'Papaya 360 support' model. If you don't have their contact, visit https://support.papayaglobal.com/s/ or https://www.papayaglobal.com/contact-us/ to reach the support team.

Submit written notice

Send formal written notice of termination as required by your contract. Confirm the exact format required (email, portal submission, or certified letter) with your Account Manager. The notice period starts from the date your written notice is received.

Resolve EOR employee obligations (if applicable)

If you use Employer of Record services, arrange a mutually agreed termination for each affected employee in coordination with Papaya Global and their in-country partner. You remain financially responsible for local notice periods, severance pay, accrued leave, taxes, and statutory payments.

Settle all outstanding invoices

Pay all outstanding invoices and fees before the account closes. Security deposits are held until all invoices are paid and all obligations to in-country partners are fully discharged.

Export your data

Before the account is closed, request any data exports you need — payroll records, employee data, reporting history. Confirm data retention policies and deletion timelines with your Account Manager.

Confirm account closure

After the notice period expires and all obligations are settled, confirm in writing with your Account Manager that the account has been fully closed and your security deposit refund has been initiated.

Goedkopere alternatieven

QuickBooks Online

van US$ 35,00/maand(≈ € 29,91)

Xero

van US$ 29,00/maand(≈ € 24,78)

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