Can I still use Power Automate after cancelling?

After cancellation, your subscription enters an 'Expired' phase (up to 30 days) with reduced functionality and Unlicensed Product warnings, then a 'Disabled' phase (up to 90 days) where only admins can access data. Flows using premium connectors stop running immediately when the license expires. Flows that only use standard connectors continue to run on the free tier.

Will I get a refund when I cancel?

On MCA billing accounts (most common for newer accounts), a pro-rated refund is only available if you cancel within 7 days of the purchase or most recent renewal date. On MOSA accounts (older/smaller orgs), a pro-rated credit or refund is available even outside the 7-day window. Refunds are credited within 1–2 business days or applied to your next invoice.

Can I reactivate my subscription after cancelling?

Yes, admins can reactivate a cancelled subscription while it is still in 'Expired' or 'Disabled' status by going to Admin Center → Billing → Your products, selecting the disabled subscription, and clicking 'Reactivate'. Once the subscription reaches the 'Deleted' state (the terminal stage), reactivation is not possible and a new subscription would start fresh with no prior data.

When will my data be deleted?

Your flows, flow history, and connections may be deleted after 90 days in Disabled status and no later than 180 days after cancellation. If an admin explicitly deletes the subscription (rather than just cancelling), data is deleted immediately — skipping the grace period entirely. Admins retain read access during the Disabled phase to export flow definitions and data before deletion.

What if I can't find the Cancel button?

The most common reason is looking in the wrong place — make sure you are in Billing → 'Your products', not 'Licenses'. On MCA billing accounts, the Cancel button only appears within 7 days of purchase or renewal; after that you will only see the option to turn off recurring billing. On MOSA accounts with 25+ licenses, you must reduce the license count first. If you still cannot access the admin center, contact Microsoft support at https://admin.microsoft.com.

I'm not an admin — can I cancel my self-service Power Automate subscription?

Yes. If you purchased Power Automate individually with a credit card (self-service), click the 9-dot waffle menu in any Microsoft 365 app and select the 'Admin' tile to access a limited admin view. From there, navigate to Billing → Your products and follow the same cancellation steps. You do not need a full organizational admin account.

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Sign in to Microsoft 365 Admin Center

Go to https://admin.microsoft.com and sign in with your Global Admin or Billing Admin account. Note: cancellation is NOT available on powerautomate.microsoft.com — it must be done through the Admin Center.

Navigate to Your Products

In the left sidebar, click 'Billing', then click 'Your products'. Do not go to 'Licenses' — the cancel option only appears under 'Your products'.

Select your Power Automate subscription

Find and click your 'Power Automate Premium' (or per-user plan) subscription in the list to open the subscription details page.

Click 'Cancel subscription'

Scroll to the 'Subscription and payment settings' or 'Billing settings' section. Click the 'Cancel subscription' button. If you are on a MOSA billing account with more than 25 licenses, you must first reduce your license count to 25 or fewer under Billing → Licenses before this button becomes available.

Choose cancellation timing (MOSA) or confirm (MCA)

On MCA billing accounts: if within 7 days of purchase/renewal, you can cancel immediately for a pro-rated refund. If outside 7 days, you will be redirected to turn off recurring billing instead — click 'edit the recurring billing settings', select 'Off', then click 'Save'. On MOSA accounts: choose either 'Cancel now' (immediate, pro-rated refund) or 'Cancel before the next renewal date' (active until renewal, no refund), then click 'Next'.

Select a cancellation reason and confirm

Select a reason from the dropdown menu, optionally add feedback, then click 'Cancel subscription' to confirm. The subscription status will change to 'Disabled'.

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