Can I cancel Bombora mid-contract?

Early termination is possible but typically requires paying the remaining balance on your annual contract. Bombora uses individually negotiated contracts, so exit terms vary — review your signed agreement or negotiate directly with your Account Manager.

How much notice do I need to give to avoid auto-renewal?

Your specific contract will state the required non-renewal notice period. Industry standard for enterprise B2B SaaS is 30–90 days written notice before the contract renewal date. Missing this window may lock you into another full annual term.

Will I get a refund if I cancel early?

Refunds are almost certainly not available. Bombora contracts are annual and typically paid upfront. There is no published refund policy — any exceptions would be at Bombora's discretion and require negotiation.

What happens to my data access after cancellation?

Access to the Company Surge intent data platform ends when your contract expires. Your historical data and reports within the platform will no longer be accessible after the contract end date.

How do I delete my personal data from Bombora?

You can submit a data deletion request under Bombora's privacy policy at bombora.com/privacy-policy/. Individuals can also opt out of Bombora's B2B data cooperative at bombora.com/opt-out/. GDPR and CCPA rights apply for personal data deletion requests.

Can I reactivate my Bombora account after cancelling?

Yes, but it requires starting a new enterprise sales engagement. There is no self-serve reactivation — you would need to contact Bombora's sales team and negotiate a new contract from scratch.

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Review your contract terms

Locate your signed Bombora service agreement and check for the non-renewal notice period (typically 30–90 days before contract end date). Missing this deadline may result in automatic renewal for another full annual term.

Contact your Account Manager or CSM

Reach out directly to your assigned Account Manager or Customer Success Manager via the email or phone number they provided during onboarding. State your intent not to renew or request early termination. This is the primary cancellation path.

Submit a support ticket if no direct contact

If you no longer have your Account Manager's contact details, go to bombora.com/customer-support-forms/ and submit a ticket. Select 'Training and Support' to route your request to the Customer Success team and request cancellation assistance.

Send a formal written non-renewal notice

Follow up with a written email explicitly stating you do not wish to renew your contract. Reference your contract number and renewal date. Send to your Account Manager and CC legal@bombora.com for a paper trail.

Negotiate early termination terms (if mid-contract)

If you are cancelling before the contract end date, negotiate exit terms with your Account Manager. Expect that remaining contract balance may be owed — early termination without penalty is rarely granted without negotiation.

Confirm cancellation in writing

Obtain written confirmation from Bombora that your account will not auto-renew and that your cancellation or non-renewal has been acknowledged. Keep this for your records.

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