What happens to my customers' active subscriptions when I uninstall the Bold app?

All active customer subscriptions are automatically cancelled when you uninstall Bold Subscriptions from your Shopify store. Customers will no longer be charged, and past subscription records remain visible in their profiles but become inactive.

Can I get a refund on my most recent monthly app charge?

Possibly. Bold's billing runs through Shopify, so Bold must contact Shopify on your behalf to issue a refund. Contact Bold's support team via the support form at support.boldcommerce.com or via live chat. Bold states they 'may not be able to provide a refund in certain circumstances,' so outcomes vary.

Can I reactivate Bold Subscriptions after canceling?

Yes. Reinstall the Bold Subscriptions app from the Shopify App Store, then reconfigure your subscription groups. For individual cancelled customer subscriptions, merchants can reactivate them from within Bold Subscriptions by navigating to the customer record, finding the inactive subscription, and clicking 'Reactivate Subscription'.

Will Bold's theme code be removed from my store after uninstalling?

No. Any Liquid theme code added by Bold apps is not automatically removed when you uninstall — this is a Shopify platform limitation. The leftover code is inert without the app installed and will not cause issues, but you can manually remove it from your theme if desired.

How do I cancel Bold Memberships specifically?

Before uninstalling Bold Memberships, you must first disconnect your payment gateway inside the app: go to Settings > General Settings, click 'Disconnect' next to the connected payment gateway, and save. Then uninstall via Shopify admin > Settings > App and sales channel settings. Skipping the disconnect step can result in customers continuing to be charged recurring fees.

How do I contact Bold Commerce support if I need help canceling?

You can reach Bold's support team via live chat (9am–5pm CST, Mon–Fri) at support.boldcommerce.com, submit a support ticket at support.boldcommerce.com/hc/en-us/requests/new (1–3 business day response), email support@boldcommerce.com, or call +1 204-808-8095.

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Deactivate all subscription groups

Open your Shopify admin and go to Apps > Bold Subscriptions. Navigate to 'Subscription groups'. Under the 'Status' column, move each toggle to the left (off) to deactivate all groups. Wait for confirmation that all groups are inactive before proceeding.

Open App settings in Shopify

In your Shopify admin, go to Settings (bottom-left), then click 'App and sales channel settings'. This lists all installed apps and their billing status.

Locate Bold Subscriptions and click Uninstall

Find 'Bold Subscriptions' (or the specific Bold app you are canceling) in the list. Click the ellipsis ('...') icon next to the app name, then select 'Uninstall' from the dropdown menu.

Confirm the uninstall

A confirmation dialog will appear explaining that uninstalling will cancel all active customer subscriptions and stop monthly billing. Click 'Uninstall' to confirm. Monthly billing stops immediately upon removal.

Request a refund if needed

If you want a refund on your most recent monthly charge, contact Bold's Merchant Success team via the support form at support.boldcommerce.com/hc/en-us/requests/new or via live chat (9am–5pm CST, Mon–Fri). Bold will contact Shopify on your behalf to process it.

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