Can I cancel my Tecton subscription mid-contract?

Tecton enterprise contracts are generally non-cancellable and non-refundable mid-term. Most agreements only allow non-renewal at the end of the contract period, with advance written notice (typically 30–90 days). Review your specific contract for any termination-for-convenience clauses.

What happens to my data and feature pipelines after cancellation?

Access to your Tecton environment is terminated at the end of your contract period. You should export all feature views, transformations, and pipeline definitions before the end date using the Tecton CLI or Databricks export tools. Feature data stored in your own cloud (S3/GCS/ADLS) remains accessible independently.

Does Tecton still operate independently after the Databricks acquisition?

No. Tecton was acquired by Databricks in August 2025. The tecton.ai website redirects to Databricks. Existing Tecton customers are being migrated to or supported through Databricks. New contracts are issued through Databricks directly.

Will I get a refund if I cancel early?

Refunds are generally not available for Tecton/Databricks enterprise contracts. Per their AWS Marketplace and standard contract terms, all fees are non-refundable except as required by applicable law. You may be able to negotiate credit toward Databricks services as part of a transition.

How do I reactivate if I cancel and change my mind?

Contact your Databricks Account Executive to discuss re-engagement. Since Tecton's capabilities are now part of Databricks, reactivation would likely involve signing a new Databricks contract with feature store capabilities rather than a standalone Tecton contract.

How much notice do I need to give to avoid auto-renewal?

Most Tecton enterprise contracts require 30 to 90 days written notice before the contract renewal date to avoid auto-renewal. Check your specific contract for the exact notice period — this is typically found in the 'Renewal' or 'Term and Termination' section of your agreement.

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Note Databricks acquisition

Tecton was acquired by Databricks in August 2025. The tecton.ai website now redirects to Databricks. All existing Tecton contracts and subscriptions are managed through Databricks account teams. Log in to your Databricks account at databricks.com or use your existing Tecton account portal if still active.

Locate your contract end date

Tecton/Databricks subscriptions are annual enterprise contracts. Review your original contract or order confirmation email to find your renewal or contract end date. Cancellation must typically be requested before the contract auto-renews (usually 30–90 days notice required per your agreement).

Contact your Account Executive

Reach out directly to your assigned Tecton/Databricks Account Executive or Customer Success Manager. If you don't have a direct contact, email hello@tecton.ai (which may now route to Databricks support) or contact Databricks support at databricks.com/contact.

Submit written cancellation notice

Send a formal written cancellation notice to your account representative and CC accounts@tecton.ai or your Databricks billing contact. State your company name, contract ID, and intended cancellation/non-renewal date. Request written confirmation of the cancellation.

Confirm non-renewal in writing

Request a written confirmation email acknowledging that your contract will not auto-renew. Keep this for your records. If cancelling mid-contract, reference the termination-for-convenience clause in your contract, if applicable — most Tecton enterprise contracts are non-cancellable mid-term.

Export data before access ends

Before your contract end date, export any feature definitions, pipelines, transformation code, and stored feature data. Use the Tecton CLI (`tecton get feature-view`, `tecton get feature-service`) or Databricks export tools to retrieve your work before access is terminated.

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