Will I lose my remaining data immediately after cancelling auto-renewal?

No. Cancelling auto-renewal only stops the automatic rebilling at the end of your current bundle period. Any data you have already paid for remains usable until it expires.

Can I get a refund if I was charged for a subscription I did not knowingly activate?

Airtel Kenya does not have a published self-service refund policy for prepaid subscriptions. You must call customer care at 100 or 0733 100 100 and dispute the charge directly with an agent, who can review your billing history and escalate a refund request on a case-by-case basis.

How do I reactivate a data bundle after stopping auto-renewal?

Dial *544# and press Call to access the data bundle menu. Select your preferred bundle type (e.g., 'Amazing Data Bundles') and purchase manually. Going forward you will need to rebuy the bundle each time it expires unless you re-enable auto-renewal.

How do I know which VAS subscriptions are active on my line?

Dial *100# and navigate to option 3 'Manage My Account', then select 'Manage Subscriptions'. This lists all currently active paid subscriptions on your line along with their renewal dates and costs.

What if I keep getting billed after cancelling?

Call Airtel customer care on 100 (free, Airtel line) or 0733 100 100 (any network) immediately. Ask for a billing dispute and provide the date you cancelled. You can also visit any Airtel Kenya shop in person and request a printed account statement to identify the charge source.

Does cancelling a subscription delete my Airtel account or number?

No. Cancelling a data bundle auto-renewal or a VAS subscription does not affect your SIM, phone number, Airtel Money wallet, or call/SMS functionality. Your line remains fully active.

Hoe Airtel Kenya opzeggen (2026)

Abonnementen voor Airtel Kenya beginnen vanaf US$ 0,00/maand. Volg onze 6-stappengids om je abonnement in ca. 5 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: mei 2026

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Geschatte tijd:5 notulen

Annuleer methode:Phone

Identify your subscription type

Determine what you want to cancel: (A) Data bundle auto-renewal (Android, Mega, BB, or Daily/Weekly bundles), (B) Value-added service (VAS) promotional subscriptions, or (C) Promotional SMS. Each type uses a different cancellation method.

Cancel data auto-renewal via USSD or SMS

For Android Bundles, dial *438*100# and press Call. For Mega Bundles, dial *408*100# and press Call. For BB Bundle, send an SMS with the text 'STOP AUTO RENEW' to 440. For Daily/Weekly Bundles, send an SMS with the text 'STOP' to 141. You will receive a confirmation SMS once unsubscribed.

Cancel VAS / third-party subscriptions via *100#

For value-added service subscriptions (news, horoscope, ringtones, etc.), dial *100# and press Call. When the main menu appears, select option 3 'Manage My Account'. Then select option 6 or 7 'Manage Subscriptions' (menu numbers may vary). Browse the listed active subscriptions, select the one you want to cancel, and confirm with option 1 'Stop Subscription'.

Stop promotional SMS via *100# menu

Dial *100# and press Call. Select option 3 'Manage My Account'. Then select option 8 'Stop Promotional SMS'. A confirmation prompt will appear — reply with 1 to confirm opt-out. You will receive an SMS confirming you have been unsubscribed from all Airtel promotional messages.

Verify cancellation

Dial *544*3# to check your active data balance and confirm no auto-renewal is pending. For VAS subscriptions, dial *100# again and re-enter Manage My Account → Manage Subscriptions to confirm the service no longer appears as active.

Contact customer care if issues persist

If you are still being charged or cannot cancel via USSD/SMS, call 100 (free from your Airtel line) or 0733 100 100 (from any network). Tell the agent: 'I want to cancel my subscription and stop auto-renewal on my line.' Request a reference number for your cancellation request.

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