Can I keep using Novu after canceling?

Yes — your subscription stays active until the end of the current billing period. After that you are moved to the Free plan (10,000 workflow runs/month, 20 workflows, 2 environments), so you do not lose access entirely.

Will I get a refund after canceling?

Novu's Terms of Use do not specify a refund policy or money-back guarantee. Contact support at support@novu.co or via the in-app chat widget to ask about refund eligibility for unused time.

What happens to my data after I cancel or downgrade?

Novu does not publicly document data retention after cancellation. Activity feed retention is tier-based (24 hours on Free, 7 days on Pro, 90 days on Team). Contact support for details on long-term data handling.

Can I reactivate my paid plan later?

Yes — you can upgrade again at any time from the Billing Plans page in the dashboard. Your account and workflows remain accessible on the Free tier in the meantime.

Is there a self-hosted alternative to avoid paying?

Yes — Novu is fully open-source (github.com/novuhq/novu) and can be self-hosted for free with no usage limits tied to a subscription.

What if I just want to reduce costs instead of canceling?

You can downgrade to a lower paid tier or to the Free plan (10,000 runs/month) from the same Manage Subscription flow. Overages on paid plans are charged at $1.20 per 1,000 additional workflow runs rather than cutting off service.

Kako otkazati Novu (2026)

Planovi za Novu počinju od 0,00 US$/mesečno. Pratite naš vodič od 5 koraka da otkažete pretplatu za oko 3 minuta — uz savete za izbegavanje ponuda za zadržavanje.

Ažurirano: јул 2026.

Lako

Posetite veb-sajt

Procenjeno vreme:3 minuta

Način otkazivanja:Website

Log in to Novu Dashboard

Go to https://dashboard.novu.co (or https://eu.dashboard.novu.co for EU accounts) and sign in with your credentials.

Open Billing Plans

Click the avatar/profile icon in the top-right corner of the dashboard, then select 'Billing Plans' from the left-side menu.

Click 'Manage Subscription'

Within your current plan tile, click the 'Manage Subscription' button to open the Stripe Customer Portal.

Cancel or downgrade in the Stripe portal

In the Stripe Customer Portal, choose 'Cancel plan' to end your subscription, or select a lower-tier plan (including the free tier at $0/mo) to downgrade instead of canceling outright.

Confirm cancellation

Follow the on-screen confirmation prompt in the Stripe portal. Your plan will remain active until the end of the current billing period.

Jeftinije alternative

GitHub

od 4,00 US$/mesečno

Linear

od 8,99 US$/mesečno

Directus

Turso

od 29,00 US$/mesečno

Česta pitanja

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