Kako otkazati Albtelecom (2026)
Planovi za Albtelecom počinju od 0,00 US$/месечно. Pratite naš vodič od 7 koraka da otkažete pretplatu za oko 30 minuta — uz savete za izbegavanje ponuda za zadržavanje.
Ažurirano: април 2026.
Check your contract terms
Before cancelling, review your contract to find your remaining months and calculate any early termination fee. For mobile postpaid (Control Plans), the penalty equals all remaining monthly fees. For IPTV (ALBtv), the penalty is up to 10,000 ALL plus a 1,600 ALL decoder clawback if within the first 12 months.
Contact customer service by phone
Call 123 (free from any Albtelecom/ONE Albania number) or +355 67 200 0123 from any other phone. Request cancellation and ask for written confirmation. You may also reach them via WhatsApp/Viber at +355 67 200 0123 or email kujdesi_abonentit@albtelecom.al.
Visit a store in person (required for most contracts)
Full postpaid, internet, and IPTV contract terminations require an in-person visit to an Albtelecom/ONE Albania shop. Bring your Albanian national ID card (or passport if a foreigner) and any account documentation. Stores are located across Albania; the headquarters is at Myslym Shyri Street No. 42, Tirana.
Request written termination confirmation
Ask the agent to provide written confirmation of your cancellation request and the effective termination date. Note the name of the agent who processed your request. This is important given regulator-documented delays in contract closures.
Return any rented equipment
Return any rented hardware (router, decoder, SIM card if required) at the store. Failure to return the IPTV decoder within the first 12 months results in an additional 1,600 ALL penalty.
Monitor your final bill
Expect one final bill covering the full calendar month in which you cancel (no partial-month prorating) plus any applicable early termination fees. Verify the amount matches what you were quoted at the store.
Escalate to AKEP if cancellation is delayed
If Albtelecom/ONE Albania delays or refuses to process your cancellation, file a complaint with Albania's telecom regulator AKEP at akep.al. The regulator has previously fined ONE Albania specifically for obstacles in contract closure and has historically resolved such complaints.
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