Can I cancel a paid 6sense plan mid-contract?

Effectively no. Paid 6sense contracts are non-cancellable mid-term. Early exit would require direct negotiation with your account team and may involve early termination fees or forfeiture of prepaid amounts. Always check your individual subscription agreement for specific terms.

Will I receive a refund after cancelling?

6sense does not publish a refund policy. Refund eligibility is governed entirely by your individual subscription agreement. Given that contracts are annual or multi-year with upfront payment, refunds are generally not offered. Contact your CSM to negotiate any credit or refund as part of the cancellation discussion.

What happens to my data after I cancel?

6sense retains personal and account data 'for as long as needed to provide services' per their privacy policy. After cancellation, you should separately request data deletion via the Privacy Center at 6sense.com/privacy-center or by emailing privacy@6sense.com. Data export terms for enterprise accounts are defined in your individual contract.

Can I reactivate my account after cancelling?

For paid plans, you can reactivate by contacting 6sense sales or your former account team. For the free Revenue AI for Sales plan, deactivation is permanent for your email address — you would need to create a new account with a different business email, and no data or settings carry over.

What happens if I miss my auto-renewal window?

Missing the cancellation notice deadline (which varies by contract and is not publicly disclosed) automatically renews your subscription for another full 12–24 month term, often at the same or higher rates. Multiple users on G2 and Trustpilot report being locked into additional years due to missing this window. Review your contract carefully for the exact notice period required.

How do I cancel the free Revenue AI for Sales plan?

Log in at login.6sense.com, click the circle with your initials in the top-right, select 'My Profile', and click 'Deactivate'. This is irreversible for your email address — you cannot rejoin the free plan with the same email. You can also deactivate through the 6sense Chrome Extension.

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Review your subscription agreement

Locate your original 6sense contract or subscription agreement. Paid plans are 12–24 month minimums with auto-renewal clauses. Identify your renewal date and the required cancellation notice window (typically 30–90 days before renewal), as missing this window locks you into another full term.

Log in to the 6sense platform

Sign in to your 6sense account at login.6sense.com. If you are on the free Revenue AI for Sales plan, click the circle with your initials in the top-right corner to open the user menu.

Free plan only: navigate to My Profile

For free plan users only — select 'My Profile' from the user dropdown menu. Scroll down to find the account deactivation option and click 'Deactivate'. Note: deactivation is permanent for your email address; you cannot rejoin with the same email.

Paid plan: contact your Customer Success Manager

For all paid subscriptions, there is no self-serve cancellation. Contact your assigned Customer Success Manager (CSM) or Account Manager (AM) directly via email or phone. If you do not have a named contact, submit a request through the support portal at support.6sense.com.

Submit a formal cancellation request in writing

Send a written cancellation notice to your CSM/AM and CC support@6sense.com. State your account name, the subscription you are cancelling, and your intended cancellation effective date. Keep a timestamped copy of all communications as proof of notice.

Negotiate any early termination or data export terms

Your CSM may offer retention incentives such as a reduced price, feature upgrades, or a pause option. If you intend to cancel, decline politely and request written confirmation of cancellation along with your data export options before your contract end date.

Request data deletion if needed

After cancellation is confirmed, submit a data deletion request via the 6sense Privacy Center at 6sense.com/privacy-center (click 'Your Rights' tab), or email privacy@6sense.com. Reference your account name and request deletion of all associated data.

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