Can I cancel my Greenhouse subscription mid-contract?

No. Greenhouse contracts are explicitly non-cancelable during the term per their Master Subscription Agreement. You can only prevent auto-renewal at the end of your current contract term by giving at least 30 days written notice.

Will I get a refund if I cancel?

Refunds are only available in two narrow cases: if Greenhouse commits a material breach uncured within 30 days of written notice, or if their monthly uptime falls below 90% and you accumulate enough SLA credits to trigger a termination-for-cause. Standard non-renewals receive no refund.

What happens to my hiring data after cancellation?

Access is revoked immediately upon contract expiration. You have 30 days post-termination to request a formal data export file (Greenhouse may charge migration fees for this). All data is permanently deleted 90 days after termination. Export your data via the free Harvest API before your contract ends.

Can I reactivate my account after cancelling?

Yes, you can sign a new contract with Greenhouse at any time. However, your historical data from the previous account will have been deleted after 90 days, so reactivating does not restore prior candidate or hiring records.

How much notice do I need to give to avoid auto-renewal?

At least 30 days written notice before the renewal date, though 90–120 days is strongly recommended to allow time for negotiation and procurement processes. Greenhouse is required to notify you of the upcoming auto-renewal at least 60 days in advance.

Who do I contact to cancel or prevent renewal?

Contact your assigned Customer Success Manager or Account Manager directly. If you don't have their details, email accounting@greenhouse.io or submit a support request at support.greenhouse.io/hc/en-us/requests/new. Phone support is available at +1 917 780 4130.

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Review your contract end date

Check your original Order Form or contract documents to confirm the exact renewal date. Greenhouse contracts auto-renew annually unless written notice is given at least 30 days before renewal.

Locate your Customer Success Manager

Find the contact details for your assigned Customer Success Manager (CSM) or Account Manager — these are assigned to every Greenhouse customer. If unknown, use accounting@greenhouse.io or open a support ticket at support.greenhouse.io/hc/en-us/requests/new.

Export your data via the Harvest API

Before cancelling, export all candidate and hiring data using the free Harvest API (developers.greenhouse.io/harvest.html). Access is revoked on termination and data is permanently deleted 90 days after contract end.

Send written non-renewal notice

Send a written notice of non-renewal to your CSM or Account Manager at least 30 days before your renewal date (90–120 days recommended). Include: company name, account ID, statement of intent not to renew, contract end date, and a request for written confirmation.

Request a post-termination data export file

Simultaneously with the non-renewal notice, submit a formal request for a data export file in a 'reasonably usable digital format'. This must be requested within 30 days of termination. Note: Greenhouse may charge its standard migration rates for this export.

Obtain written confirmation of non-renewal

Follow up until you receive written confirmation from Greenhouse acknowledging the non-renewal. Keep this on file. Greenhouse is contractually required to notify you of auto-renewal at least 60 days before it occurs.

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