Can I cancel my Panopto subscription online without contacting anyone?

No. Panopto has no self-service cancellation portal. All cancellations must go through your assigned Account Manager or the Customer Success team (customersuccess@panopto.com). There is no 'Cancel Subscription' button in the Panopto interface.

Will I still have access to my videos after cancellation?

Access ends when your contract term concludes. Panopto's Terms of Service state that upon termination, user content may be deleted from live databases. You must download all videos as MP4 files before your access end date — there is no grace period guaranteed.

Can I get a refund if I cancel early?

There is no public refund policy. Enterprise contracts are bespoke and refund eligibility depends on the specific terms in your signed agreement. Contact your Account Manager to discuss your options. Early termination fees may apply.

How much notice do I need to give before my renewal date?

The required notice period is specified in your individual contract and typically ranges from 30 to 90 days before the renewal date. Check your signed agreement carefully, as missing the notice window may result in automatic renewal for another full term.

Can I reactivate my Panopto account after cancellation?

Reactivation is possible by contacting the Panopto sales team to negotiate a new contract. However, any previously deleted content cannot be recovered after termination.

How do I request deletion of my organization's data after cancellation?

Submit a data deletion request to data-protection@panopto.com (for GDPR/privacy requests) or raise it directly with your Account Manager during the cancellation process. Specify any compliance requirements your organization has for data removal timelines.

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Review your contract terms

Locate your signed Panopto enterprise agreement and check the cancellation notice period — typically 30–90 days before your renewal date. Auto-renewal clauses are standard; missing the notice window may bind you to another term.

Export all video content

Before initiating cancellation, download all videos as MP4 files. In Panopto, open each video, click the settings gear icon, then select 'Download' > 'Video File (MP4)'. Panopto's Terms of Service state content may be deleted from live databases upon termination.

Contact your Account Manager

Reach out to the dedicated Panopto Account Manager assigned at the time of your contract signing. This is the primary and preferred cancellation route for enterprise customers. Inform them you wish to cancel or not renew your subscription.

Alternatively, email Customer Success

If you do not have your Account Manager's contact, email customersuccess@panopto.com stating your organization name, account details, and intent to cancel or not renew. For general support, use support@panopto.com.

Or submit a contact form

Go to https://www.panopto.com/contact-us/ and fill out the form. In the message field, specify that you are requesting cancellation or non-renewal of your subscription. A representative will follow up.

Await written confirmation

Request written confirmation (email) from Panopto that your cancellation or non-renewal has been processed. Keep this for your records to avoid being charged for a renewal period.

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