Can I cancel Appian without a 90-day notice period?

Most Appian enterprise contracts require 90 days written notice prior to the cancellation effective date. Trial edition accounts can be terminated at any time with written notice. Check your specific contract terms as notice requirements can vary by agreement type.

Will I get a refund if I cancel mid-contract?

Generally no. Appian's subscription agreements typically require payment of fees through the end of the quarter in which termination takes effect. Annual subscriptions are usually non-refundable. Review your specific service agreement for exact terms.

Can I reactivate my Appian account after cancellation?

Yes, you can contact Appian sales (sales@appian.com or 1-703-442-8844) to discuss reactivating or purchasing a new subscription. However, your previous applications and data may no longer be available after termination.

What happens to my data after I cancel?

Upon termination, Appian may terminate access immediately. The standard terms do not specify a guaranteed data retention window post-cancellation. You should export all applications, process models, and data before your termination date, and request in writing that Appian confirm their data deletion timeline.

Is there a way to cancel a free trial without contacting support?

For the Appian Trial Edition, either party can terminate with written notice. You can email Appian or simply allow the trial to expire. No payment is required for trials, so no financial action is needed — just send written notice to avoid any auto-conversion to a paid plan if your trial agreement includes that clause.

Who should I contact if I do not know my Account Manager?

Email sales@appian.com or call the general line at 1-703-442-8844. Provide your company name and registered email address and request to be connected with your account team to discuss contract termination.

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Review your contract terms

Appian is an enterprise B2B platform sold under annual or multi-year contracts. There is no self-service cancellation button. Locate your subscription agreement to confirm your notice period — most contracts require 90 days written notice before the renewal date.

Log in to Appian Community

Go to community.appian.com and sign in with your Appian account credentials. This is the main portal for account and support management.

Contact your Account Manager

Reach out directly to your designated Appian Account Manager or Customer Success Manager. If you don't know who that is, email sales@appian.com with your company name and account details, stating your intent to cancel or not renew.

Send written cancellation notice

Send a formal written cancellation notice to Appian. This can be done via email to support@appian.com or info@appian.com, or by certified mail to: Appian Corporation, 7950 Jones Branch Drive, McLean, VA 22102. Reference your contract number and state the desired termination date.

Confirm receipt and termination date

Wait for written confirmation from Appian acknowledging your cancellation notice. Confirm the effective termination date (typically 90 days from notice for most subscription types, or the end of the contract term). Keep this confirmation for your records.

Export your data before access ends

Before your access is terminated, export any applications, process models, data, and configurations you need to retain. Log in to your Appian environment and use the admin console to download or export relevant assets.

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