Is there still an active paid Redash subscription service?

No. Databricks permanently shut down the Redash hosted cloud service (app.redash.io) on November 30, 2021. Redash is now only available as a free, self-hosted open-source tool. Any paid 'Redash' subscriptions today are through third-party managed hosting providers, not Redash or Databricks directly.

Will I lose access to my data after canceling?

If you were self-hosting, your data remains on your own infrastructure until you shut it down. If using a third-party managed provider, export your queries, dashboards, and data source configurations before canceling, as access is typically revoked immediately or within a short grace period after cancellation.

Can I get a refund from Redash?

Redash's Terms of Service state that users are generally not entitled to refunds, though refunds may be granted at Redash's sole discretion. For any charges from the legacy hosted service, contact support@redash.io. For third-party providers, refund policies vary — check the specific provider's terms.

Can I reactivate my Redash subscription after canceling?

The original Redash hosted service cannot be reactivated as it no longer exists. If you cancel a third-party managed provider subscription, you would need to sign up again with that provider and restore your data from a backup. The open-source version can be self-hosted at any time at no cost.

How do I export my data before canceling?

In your Redash instance, go to Settings → Data Sources to note your connections. Use the Redash API or admin panel to export query definitions. Dashboards can be exported via the Redash export API endpoint (/api/dashboards/{slug}). Database data itself lives in your connected data sources, not in Redash.

Is Redash completely free now?

The open-source self-hosted version of Redash is completely free. You only pay for the infrastructure you run it on (e.g., a cloud server). Third-party managed providers charge their own fees for hosting and managing your Redash instance.

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Understand your Redash deployment type

Determine how you are running Redash. The official Redash hosted cloud service (app.redash.io) was permanently shut down on November 30, 2021 by Databricks. If you are self-hosting the open-source version, there is no subscription to cancel — simply shut down your instance. If you are using a third-party managed Redash provider (e.g., Elest.io, Railway, AWS Marketplace), proceed to cancel through that provider's dashboard.

For third-party managed providers: log in to your provider account

Navigate to your managed hosting provider's website (e.g., elest.io, railway.com, or your AWS/GCP Marketplace account). Log in with your credentials.

Navigate to Billing or Services settings

In your provider's dashboard, locate the 'Billing', 'Services', or 'Subscriptions' section. For Elest.io: go to 'My Services' → select your Redash instance → click 'Delete Service'. For Railway: go to your project → 'Settings' → 'Danger Zone' → 'Delete Project'. For AWS Marketplace: go to AWS Console → 'AWS Marketplace Subscriptions' → select Redash → 'Cancel Subscription'.

Confirm cancellation

Follow the provider-specific confirmation prompts. You may be asked to type the service name or confirm deletion. Click the final 'Confirm', 'Delete', or 'Cancel Subscription' button.

For legacy hosted Redash billing issues: contact support by email

If you have a billing dispute or unresolved charge from the original hosted Redash service (pre-November 2021), send an email to support@redash.io explaining your situation and requesting a resolution or refund. Include your account email and any billing reference numbers.

Verify cancellation confirmation

Check your email for a cancellation confirmation from your provider. Log out and verify you no longer have access to an active paid service. Monitor your payment method to confirm no further charges appear.

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Vanliga frågor

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