Can I access Pega after my subscription ends?

No. Upon termination or expiration of the subscription, access to Pega Cloud Services is revoked. You will have up to 15 days after the termination date to request a data export before Pega deletes all persisted client data using secure erasure methods.

Are refunds available if I cancel early?

Pega enterprise contracts are generally non-refundable for unused subscription periods. Early termination may also trigger financial penalties as defined in your contract. Review your specific agreement or consult your Account Executive for details on any applicable fees.

How do I retrieve my data after cancellation?

You must submit a written data return request within 15 days of the termination date. Pega will export data from your Production environment in a standard format (e.g., database dump), encrypted to industry standards. After this window, data is permanently deleted.

Can I reactivate my Pega subscription after cancelling?

Yes, you can re-engage with Pega by contacting your Account Executive or pega.com/contact-us to negotiate a new contract. However, there is no automated reactivation — a new commercial agreement must be signed, and previous data will not be recoverable if it was not exported before deletion.

How do I delete my Pega community or support center account?

For personal/community accounts on support.pega.com, email support@pega.com and request account deletion. This is separate from cancelling a paid software subscription.

How much notice is required before cancelling?

The required notice period varies by contract but is typically 30–90 days before the renewal date. Check your Pega Cloud Services Agreement for the exact notice period. Missing the notice window may result in automatic renewal for another term.

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Review your contract terms

Before initiating cancellation, locate your Pega Cloud Services Agreement or software license agreement. Note the subscription end date, any required notice period (typically 30–90 days before renewal), and any early termination clauses or fees that may apply.

Contact your Pega Account Executive

Reach out directly to your assigned Pega Account Executive (AE) — the primary commercial contact named in your contract. Inform them of your intent not to renew or to terminate. If you do not know who your AE is, visit pega.com/contact-us or call Pega's main line to be routed to the correct person.

Submit written cancellation notice

Send a formal written notice of non-renewal or termination to your Account Executive and to support@pega.com. Reference your contract number, company name, and desired termination/end date. Written notice is required per Pega's subscription terms — verbal requests are insufficient.

Request data export (within 15 days of termination)

Upon termination, submit a written data export request to Pega within 15 days of the termination date. Pega will return your data from the Pega Cloud Services Production environment in a common industry-standard format (e.g., database export), encrypted to customary standards.

Confirm environment decommission

Work with your Pega Account Executive and the Pega Cloud team to confirm that your cloud environments have been decommissioned and all data has been securely erased using industry-recognized methods. Request written confirmation of termination completion for your records.

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Vanliga frågor

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