Can I cancel my Albtelecom internet subscription online?

No. Albtelecom does not offer a self-service online cancellation portal. You must contact customer service by phone (123 or +355 42 200 123), email (kujdesi_abonentit@albtelecom.al), WhatsApp/Viber (+355 67 200 0123), live chat on albtelecom.al, or visit a physical store in person.

Is there an early termination fee?

Yes, if you are within a 12- or 24-month contract. The penalty equals the sum of all remaining monthly fees for the rest of the contract. For example, if your plan costs 1,500 ALL/month and you have 4 months left, the fee would be approximately 6,000 ALL. Prepaid SuperFiber packages have no penalty — service simply ends at the end of the prepaid period.

How long does it take for service to be disconnected after I cancel?

Service continues until the agreed termination date confirmed with the agent. For postpaid contracts, this is usually the end of the current billing cycle or the date mutually agreed upon. There is no publicly stated mandatory notice period, so confirm the exact end date when speaking with customer service.

Do I need to return my modem or router?

Yes. If Albtelecom provided the modem or router as part of your plan, you are expected to return the equipment to a physical Albtelecom store after cancellation to avoid equipment charges. Bring the device and your cancellation confirmation to the store.

Can I reactivate my Albtelecom internet service after cancelling?

Yes, you can contact Albtelecom to sign up for a new subscription after cancellation. However, you may be required to pay a new installation or activation fee and sign a new minimum-term contract. Contact customer service at 123 or visit a store for details on reactivation options.

Is Albtelecom still operating, or has it merged?

Albtelecom legally merged with ONE Telecommunications on January 1, 2023, forming ONE Albania sh.a. (owned by Hungarian 4iG Group). However, the Albtelecom brand and website (albtelecom.al) continue to operate for fixed internet customers. Existing contracts were preserved through the transition, and customer service contacts remain the same.

Как отменить Albtelecom Internet (2026)

Планы Albtelecom Internet начинаются от 0,00 $/мес.. Следуйте нашему руководству из 7 шагов, чтобы отменить подписку примерно за 30 минут — с советами, как избежать предложений удержания.

Обновлено: май 2026 г.

Сложно

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Ориентировочное время:30 минут

Способ отмены:Phone

Gather your account details

Before contacting Albtelecom, collect your subscriber number (found on your bill), national ID or passport, service address, and a copy of your original contract if available. You will need these to verify your identity and locate your account.

Contact Albtelecom customer service

Choose your preferred channel: call 123 (free from any Albtelecom line) or +355 42 200 123 / +355 67 200 0123 (from any phone), send an email to kujdesi_abonentit@albtelecom.al, use the Live Chat widget at albtelecom.al, or message via WhatsApp/Viber at +355 67 200 0123. There is no self-service online cancellation portal — you must reach a human agent.

State your intent to terminate the internet contract

Clearly tell the agent you want to cancel (terminate) your internet subscription. Provide your subscriber number and personal details for identity verification. Specify the service address and the exact service you want to cancel.

Decline retention offers if you wish to proceed

The agent will likely offer alternatives such as a temporary 'Shërbimi Freeze' (Service Freeze/suspension), a discounted plan upgrade, or a downgrade to a cheaper tier. If you still want to cancel, decline these offers and restate your cancellation request.

Confirm early termination fee (if applicable)

Ask the agent whether you are still within a 12- or 24-month contract. If so, an early termination penalty applies — equal to the sum of remaining monthly fees (e.g., 4 months remaining × 1,500 ALL = 6,000 ALL). For prepaid SuperFiber packages, no penalty applies; service simply ends at the prepaid period's expiry.

Confirm termination date and visit a store if required

Agree on the cancellation effective date with the agent. For formal contract termination, Albtelecom typically requires an in-person store visit to sign cancellation paperwork and return any provided equipment (modem/router). Use the store locator at albtelecom.al/en/individual/customer-service/help-and-support-1/points-of-sale/ to find your nearest location.

Return equipment and settle final bill

Return any Albtelecom-provided modem or router to the store to avoid equipment charges. Pay any outstanding balance on your final bill. Request a written confirmation of cancellation (email or printed receipt) for your records.

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