Will I get a refund when I cancel?

Yes, you are entitled to a pro-rated refund of unused premium. However, 24PetWatch retains a minimum of one month's premium plus 100% of any fees already paid. The refund is processed via your original payment method (credit card or direct debit).

Can I cancel my 24PetWatch insurance online?

No. There is no online self-serve cancellation for pet insurance. You must submit a written cancellation request by email to Customer_Care@pethealthinc.com or by calling 1-866-597-2424. The Lifetime Protection Membership may be manageable via mypethealth.com/auth/login.

When does my coverage end after I cancel?

Coverage ends on the cancellation effective date you specify in your request. After that date, any new claims will not be covered. Make sure to get written confirmation of the exact end date.

Can I reactivate my policy after cancelling?

There is no published reactivation policy for insurance. The Lifetime Protection Membership explicitly cannot be reinstated after cancellation. If you want to re-enroll in pet insurance, you would need to apply for a new policy, which may involve new waiting periods and underwriting.

What if I keep getting charged after cancelling?

Keep your cancellation email and any written confirmation as proof. If charges continue (appearing as 'PTZ*24PTWTCH*' on your statement), contact your credit card company or bank to dispute the charges and provide the cancellation confirmation as documentation.

Is there a cancellation fee?

There is no explicit cancellation fee stated in the policy, but the refund calculation retains a minimum of one month's premium plus any fees paid, meaning you will not receive a full pro-rated refund of all paid premiums.

How to Cancel 24PetWatch Pet Insurance (2026)

24PetWatch Pet Insurance plans start from $18.50/month. Follow our 5-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$24.00/month

HardYou save CA$288.00/year by cancelling

Visit Website

Estimated Time:10 minutes

Cancel Method:Email

Locate your policy number

Find your policy number on your Declaration Page (emailed at enrollment) or log in to your account at mypethealth.com/auth/login to retrieve it. You will need this to cancel.

Prepare your cancellation email

Compose an email to Customer_Care@pethealthinc.com. Include: your full name, policy number, pet's name, a clear written request to cancel, your desired cancellation effective date, and a request for written confirmation of the cancellation.

Send the cancellation request

Send the email to Customer_Care@pethealthinc.com and save a copy with the timestamp. Alternatively, call 1-866-597-2424 (Mon–Fri, 10AM–6PM ET) and verbally request cancellation — ask the agent for a confirmation number during the call.

Request written confirmation

Whether you emailed or called, explicitly request a written confirmation of cancellation. Keep this as proof in case charges continue after your cancellation date.

Monitor your bank statement

Check your bank or credit card for charges appearing as 'PTZ*24PTWTCH*' or '24PETWATCH'. If you are charged after your cancellation effective date, dispute the charge with your bank using your cancellation confirmation as evidence.

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