Is my pet covered after I request cancellation?

Yes — your pet remains covered until the cancellation end date you selected. Coverage stops on the date the cancellation takes effect, not the date you requested it.

Will I get a refund when I cancel?

If you cancel within the 14-day cooling-off period with no claims, you receive a full refund. If some days of coverage have been used within the cooling-off period, you pay only for those days plus a £25 admin fee. After 14 days, you receive a pro-rata refund for unused time minus a £52.50 cancellation fee. No refund is issued if you have made a claim. Refunds are processed within 10 working days to your original payment method.

Can I reactivate my AXA Pet Insurance after cancelling?

AXA does not guarantee reinstatement of a cancelled policy. You would need to purchase a new policy, and any pre-existing conditions known at the time of cancellation are unlikely to be covered under a new policy.

What happens if I just stop paying my premiums instead of cancelling?

Simply stopping payments does not cancel the policy. AXA may continue to attempt to collect payment, potentially referring the debt to a collections agency. Always submit a formal cancellation request to avoid ongoing charges.

Can I cancel AXA Pet Insurance at any time?

Yes, you can request cancellation at any time. However, the financial terms differ significantly depending on whether you are within the 14-day cooling-off period and whether any claims have been made.

How do I delete my personal data after cancelling?

After cancellation, you can submit a data deletion request under GDPR by contacting AXA's Data Protection Officer via the contact form at axa.co.uk or by writing to their registered office. AXA is required to respond within 30 days.

How to Cancel AXA Pet Insurance (Global) (2026)

AXA Pet Insurance (Global) plans start from $0.00/month. Follow our 8-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Medium

Visit Website

Estimated Time:10 minutes

Cancel Method:Website

Locate your policy documents

Find your AXA Pet Insurance policy number in your policy documents or confirmation email. You will need this for any cancellation method.

Log in to your AXA online account

Go to axa.co.uk and click 'Log in' in the top navigation. Enter your email and password to access your online account dashboard.

Navigate to your Pet Insurance policy

From the 'My Policies' dashboard, locate your pet insurance policy and click on it to open the policy management screen.

Select 'Cancel Policy'

Within the policy detail page, look for the 'Cancel Policy' or 'Manage Policy' option. Confirm your personal details are correct, then select the date you want the policy to end.

Review cancellation summary

AXA will display a cancellation summary showing any refund amount due (pro-rated for unused days minus any applicable cancellation fee). Review this screen carefully before confirming.

Confirm cancellation

Click 'Confirm Cancellation' to finalise. You will have a final opportunity to click 'Undo Cancellation' on this screen if you change your mind. A confirmation will be sent to your registered email address.

Alternative: Cancel by phone

If you cannot cancel online, call AXA customer services on 0330 024 1158 (Monday–Friday 8am–8pm, Saturday 9am–5pm, Sunday & Bank Holidays 9am–3pm). Provide your policy number and request cancellation. Ask for written email confirmation.

Alternative: Cancel by post

Send a signed written cancellation request including your full name, policy number, and desired end date to: AXA Personal Lines Customer Service, PO Box 7072, Willenhall, WV1 9ZU.

Cheaper Alternatives

ASPCA Pet Insurance

from $9.00/month(≈ CA$12.46)

Figo Tierkrankenversicherung

Petolo

Figo

from $14.00/month(≈ CA$19.38)

Nationwide Pet

from $30.00/month(≈ CA$41.54)

FAQ

Need help managing your subscriptions?

Track all your subscriptions, get cancellation reminders, and find the best deals with Subger.

Try Subger Free

Affiliate Disclosure: Some links on this page may be affiliate links. If you make a purchase through these links, Subger may earn a small commission at no extra cost to you. This helps us keep the site free and continue providing accurate subscription information. We only recommend services we believe provide value.