Can I cancel Phenom mid-contract?

Generally no. Phenom's Terms & Conditions state that fees are non-refundable committed amounts and services cannot be cancelled except as expressly authorized in your subscription agreement. Review your specific Master Subscription Agreement for any early termination clauses.

What happens to my data after cancellation?

Phenom will make your customer data available for download within 30 days of termination in an industry-standard format. After that window, data may be permanently deleted. Begin exporting data before your contract ends to ensure nothing is lost.

How much notice do I need to give to avoid auto-renewal?

At least 60 days written notice before the expiration of your current contract term is required to prevent automatic renewal. Check your specific contract as individual agreements may require longer notice periods.

Can I reactivate my Phenom account after cancellation?

Yes, you can re-engage Phenom by contacting their sales team at phenom.com/contact-us or through your previous account manager. A new contract and onboarding process would be required.

Are there refunds if I cancel early?

No. Phenom's standard terms explicitly state that all fees are non-refundable. Any exception would need to be negotiated directly with your Account Manager and documented in writing.

What if I can't reach my Account Manager?

Submit a support ticket through the Phenom User Community portal at community.phenom.com under 'Customer Care', or use the contact form at phenom.com/contact-us. Document all attempts in writing to establish a paper trail for your cancellation notice.

How to Cancel Phenom (2026)

Phenom plans start from $1,500.00/month. Follow our 6-step guide to cancel your subscription in about 30 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$2,040.00/month

HardYou save CA$24,480.00/year by cancelling

Estimated Time:30 minutes

Cancel Method:Email

Review your contract terms

Locate your Master Subscription Agreement or Order Form. Phenom requires written notice of non-renewal at least 60 days before the end of your current contract term to prevent automatic renewal.

Contact your Phenom Account Manager

Reach out directly to your dedicated Customer Success Manager or Account Manager. Enterprise contracts are managed through named contacts — check your original onboarding emails for their direct contact details.

Submit written non-renewal notice

Send a formal written notice (email is acceptable) stating your intent not to renew. Address it to your Account Manager and copy contracts@phenompeople.com if available. Include your company name, contract ID, and the desired termination date.

Open a support ticket via Phenom Community

If you cannot reach your Account Manager, log in to the Phenom User Community at community.phenom.com, navigate to 'Customer Care', and submit a support ticket requesting contract non-renewal or cancellation assistance.

Confirm written acknowledgment

Ensure you receive written confirmation from Phenom that your non-renewal notice has been accepted. Keep this for your records. Phenom must acknowledge receipt of your notice for it to be valid.

Download your data before termination

Per Phenom's Terms & Conditions, after termination they will make your customer data available for download within 30 days in an industry-standard format. Log in to your platform and export all candidate, job, and analytics data before your contract end date.

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FAQ

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