Will I owe money when I cancel Vivint?

Almost certainly yes, unless you are within the 3-day post-installation cooling-off period or qualify for an extenuating circumstance (military deployment 6+ months, transition to assisted living, death of account holder, or bankruptcy). Otherwise, Vivint requires you to pay 100% of the remaining monthly monitoring balance on your contract — which can be thousands of dollars if you are early in a 42–60 month term. There is no traditional early termination fee, but the remaining balance functions identically.

Can I cancel Vivint online or through the app?

No. Vivint does not allow full contract cancellation online or through the Vivint app. Cancellation must be initiated by phone (1-800-216-5232, ext. 5020) and then completed with a signed written Notice of Cancellation. The app does allow you to cancel optional add-on premium subscriptions (such as Smart Drive video storage), but not the core monitoring contract.

How much notice do I need to give before canceling?

Vivint requires at least 30 days written notice before your cancellation date. The clock starts when Vivint receives your signed Notice of Cancellation, not when you call. Using certified mail is strongly recommended so you have proof of delivery and can dispute any claims that the NOC was not received.

Will I get a refund after canceling?

Vivint does not typically issue refunds for partial months of service already paid. Billing stops at the end of the billing cycle closest to your confirmed cancellation date. If you overpay on the remaining balance, you may be entitled to a refund of the overage — request this in writing during the cancellation call.

What happens to my Vivint equipment after cancellation?

Equipment you have fully paid for (whether upfront or through a financing agreement) is yours to keep. The sensors, door locks, and cameras will remain installed but will stop receiving professional monitoring. The Vivint panel and most sensors are proprietary and may not integrate with third-party monitoring services, though basic door/window sensors are often compatible with other Z-Wave systems.

Can I reactivate my Vivint service after canceling?

Yes, Vivint allows reactivation. You would need to contact Vivint sales (1-800-216-5232) and sign a new monitoring contract. Existing installed equipment may still be usable depending on its age and compatibility, potentially reducing reactivation costs. However, you will not be reinstated on the old contract terms — new pricing and a new contract length will apply.

How to Cancel Vivint Home Security (2026)

Vivint Home Security plans start from $29.99/month. Follow our 7-step guide to cancel your subscription in about 45 minutes — with tips to avoid retention offers.

Updated: May 2026

from CA$39.99/month

HardYou save CA$479.88/year by cancelling

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Estimated Time:45 minutes

Cancel Method:Phone

Gather your account details

Before calling, locate your Vivint service/account number (found on your monthly statement or in the Vivint app under 'Account'), the name on the account, your service address, and any documentation for special circumstances (military orders, assisted living paperwork, etc.) that may qualify you for a fee waiver.

Call Vivint Customer Loyalty

Dial 1-800-216-5232, extension 5020. This is the dedicated cancellation/loyalty line. Standard hours are Monday–Saturday 6 AM–11 PM MT and Sunday 8 AM–9 PM MT. Be prepared for hold times; calling mid-morning on a weekday is typically fastest.

Verify your identity

The representative will ask you to confirm the account holder's name, service address, account number, and a security PIN or the last four digits of your SSN. Only the named account holder can initiate cancellation.

State your intent to cancel and negotiate

Clearly state you wish to cancel your monitoring contract. Expect the agent to offer retention incentives including a reduced monthly rate, free equipment upgrades, or a temporary billing pause. If you want to cancel outright, decline all offers and ask them to proceed. If you qualify for an extenuating-circumstance waiver (military deployment, assisted living, death, bankruptcy), state this now and have documentation ready to submit.

Confirm remaining balance and cancellation date

Ask the agent to state the exact remaining contract balance you owe (most contracts require paying 100% of the remaining months), your official cancellation date (must be at least 30 days after your written notice), and whether any equipment financing balance must be paid off separately before service ends.

Receive and sign the Notice of Cancellation (NOC)

Vivint will email you a formal Notice of Cancellation document. Review it carefully to confirm the cancellation date and any amounts due. Sign the document electronically or print, sign, and return it via email, fax, or certified mail (certified mail is recommended so you have a delivery confirmation receipt).

Get written confirmation of cancellation

After returning the signed NOC, call back or request an email confirmation showing your account cancellation date and confirmation number. Keep this record. Your monitoring service will stop on the confirmed cancellation date; your equipment will remain installed but inactive without monitoring.

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