How to Cancel Box (2026)
Box plans start from $5.00/month. Follow our 5-step guide to cancel your subscription in about 8 minutes — with tips to avoid retention offers.
Updated: March 2026
from $5.00/month
Log in to Box Admin Console
Go to app.box.com and sign in. Business account admins should access the Admin Console from the left sidebar.
Go to Account Settings
For individual plans, click your profile icon in the top-right and select 'Account Settings'. For business plans, navigate to Admin Console > Account.
Access Billing
Select the 'Billing' tab to view your subscription, next billing date, and payment method.
Cancel Subscription
Click 'Cancel Subscription' and read the information about what access you will lose. Confirm you wish to proceed.
Downgrade Confirmation
Select your reason for leaving and click 'Confirm Cancellation'. Box will send a confirmation email. You retain access until the billing period ends, then your account moves to the free 10 GB Individual plan.
Retention Tips
Before you cancel, can I ask what's driving your decision? If it's the price, we may be able to offer a reduced rate for your team. Box also integrates with over 1,500 apps — losing that collaboration layer can impact productivity. Is there anything specific we could improve to keep your business with us?
FAQ
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