What happens to my Twilio phone numbers if I cancel?

Released phone numbers return to the available pool and may be assigned to other users. You cannot guarantee getting the same numbers back if you resubscribe later.

Will I get a refund for my remaining Twilio balance?

Twilio's refund policy varies. Pre-paid balances may not be refundable. Contact Twilio billing support for specific refund requests.

How do I migrate my phone numbers to another provider?

You can port your Twilio numbers to another carrier or provider before cancelling. Submit a port-out request through Twilio's support to initiate the transfer process.

How to Cancel Twilio (2026)

Twilio plans start from $0.01/month. Follow our 5-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: March 2026

from $0.01/month

EasyYou save $0.12/year by cancelling

Estimated Time:5 minutes

Cancel Method:Website

Log into Twilio Console

Go to console.twilio.com and sign in with your account credentials.

Release your phone numbers

Navigate to 'Phone Numbers' > 'Manage' > 'Active Numbers' and release any phone numbers you own to stop recurring charges for those numbers.

Review and cancel subaccounts

If you have subaccounts, navigate to 'Account' > 'Subaccounts' and close any active subaccounts.

Request account closure

Go to 'Settings' > 'General' or contact Twilio support to request full account closure. You can also submit a cancellation request through the support center.

Confirm account closure

Twilio will process your closure request and send a confirmation email. Any remaining account balance may be forfeited depending on your agreement terms.

Retention Tips

Cancelling Twilio means you'll lose your phone numbers, messaging capabilities, voice call infrastructure, and API access. Active numbers released during cancellation cannot be guaranteed to be recoverable later. Ensure all dependent services are migrated first.