Freshcaller — Overview & Pricing

Freshcaller is a cloud business phone subscription operated by Freshworks Inc. (ticker NASDAQ:FRSH), headquartered in San Mateo, California, United States. The product launched in 2010 and has become a category staple. This page tracks live pricing, named tiers, supported platforms and the practical jobs where Freshcaller earns its keep against competing in the cloud business phone category alongside other Voice-over-IP and contact-centre platforms.

Quick Facts

• Operator: Freshworks Inc.
• Headquarters: San Mateo, California, United States
• Founded: 2010
• Public-market status: public (NASDAQ:FRSH)
• Flagship paid tier: Growth (Growth at $15/agent/month annual)
• Free tier available: Yes (Free)
• Where it sells: Sold globally with USD billing and multi-region data centers
• 2025-2026 differentiator: Freshcaller is consolidating with Freshchat and Freshdesk into the Freshworks Customer Service Suite, and Freshworks is bundling Freddy AI Copilot and Voicebot across the portfolio in 2024-2025.

What is Freshcaller?

Freshcaller is a cloud business phone subscription that launched in 2010 under Freshworks Inc.. The product is built around Cloud-based business phone in 90+ countries, IVR, call queues, callbacks and smart escalations, Native integrations with Freshdesk, Freshsales and Freshchat, with the rest of the catalogue tracked in the platform sections below. The Subger catalogue page pulls live tier pricing from our internal database and links into cancel guides, deal hunters and renewal price trackers so subscribers can monitor Freshcaller across its full lifecycle.

Why choose Freshcaller

Product roadmap and 2025-2026 differentiation

Freshcaller is operated by Freshworks Inc. out of San Mateo, California, United States, and the team continues to invest in the catalogue that subscribers care about most. The latest roadmap milestone — freshcaller is consolidating with freshchat — gives buyers a concrete reason to evaluate Freshcaller now rather than waiting for the next refresh cycle.

Feature breadth that matters

Beyond the headline, Freshcaller ships Freddy AI Copilot for agent suggestions and call summaries, Custom reports, real-time dashboards and call recording and International numbers, toll-free and porting support. This depth matters because teams rarely buy a single capability — they need a system that absorbs adjacent jobs over time without forcing a vendor switch.

Integration ecosystem and developer access

Freshcaller integrates with the rest of the modern productivity and developer stack out of the box. The Freshcaller (Freshworks) team maintains documented webhooks, public APIs and official client libraries so engineering teams can wire it into their existing identity, observability and CI/CD systems without bespoke glue code.

Freshcaller pricing in 2026

The current ladder for Freshcaller ranges from Free ($0) up to Freshcaller AI add-on ($25/agent/month). The anchor paid tier most teams compare is Growth at Growth at $15/agent/month annual, sourced from the public Freshcaller (Freshworks) pricing page.

Live pricing across countries

For country-by-country billing currency, taxes and renewal pricing for Freshcaller, see the live pricing table on this page. It pulls directly from our catalogue so promotions, anchor tiers and price drops surface the moment we capture them.

Freshcaller apps and platform coverage

Freshcaller runs on the platforms its category demands. The table below summarises coverage as of 2026.

Use cases Freshcaller fits

• Subscribers using cloud-based business phone in 90+ countries as their primary reason to upgrade
• Teams that need ivr, call queues, callbacks and smart escalations on a single billing relationship
• Buyers who value native integrations with freshdesk, freshsales and freshchat as part of the Growth bundle
• Operators evaluating Freshcaller against competing in the cloud business phone category alongside other Voice-over-IP and contact-centre platforms
• Existing Freshcaller (Freshworks) customers expanding their footprint to Growth from a free or entry tier

Comparable products in the Subger catalogue

If you are evaluating Freshcaller alongside other tools, the Subger catalogue maintains a separate page per service with live pricing and tier names. Use the relevant hub to compare Freshcaller with adjacent cloud business phone subscription candidates on price, free-tier availability and feature coverage. For each candidate Subger also tracks the cancellation flow, current promo codes and renewal price history so total cost of ownership is visible upfront. Start with the Renewal price tracker, the Browse all services and the Subscription comparisons.

Frequently asked questions

Who operates Freshcaller?

The legal operator is Freshworks Inc.. The product was founded in 2010; the parent's public-market status today is public under ticker NASDAQ:FRSH.

How much does Freshcaller cost in 2026?

The flagship paid tier (Growth) is Growth at $15/agent/month annual. The full ladder — Free, Growth, Pro, Enterprise, Freshcaller AI add-on — is in the pricing table above with feature differences per tier.

Does Freshcaller offer a free tier or trial?

Yes — Free is available at $0 with the usage caps shown in the pricing table above. You can also browse the Subger deals page for promotional pricing on paid tiers.

What platforms does Freshcaller run on?

Freshcaller covers the platforms shown in the platform table above. Mobile, desktop and API surfaces vary by tier, and the vendor's release notes track new integrations as they ship.

What's new in Freshcaller for 2025-2026?

In short, the team continues to invest where it matters most: freshcaller is consolidating with freshchat. That is the development most likely to influence whether Freshcaller is the right choice for a buyer evaluating cloud business phone subscription options in 2026.

How does Freshcaller compare to other cloud business phone subscription options?

Freshcaller differentiates on cloud-based business phone in 90+ countries and ivr, call queues, callbacks and smart escalations plus the broader feature ladder shown above. For a side-by-side comparison with adjacent products, see the Subger category hub linked at the bottom of this page.

Can I cancel Freshcaller anytime?

Yes — cancellation is self-service from freshworks.com under Account → Subscription. Subger maintains a step-by-step cancellation guide on the cancel hub that covers the specific in-product flow, refund eligibility and what data is preserved after cancel.

Does Freshcaller offer team, family or enterprise pricing?

Yes — the higher tiers (Freshcaller AI add-on) target larger deployments with admin controls, audit logs and dedicated support. Quoted pricing depends on seat count and contract length; the pricing table above shows the published anchors.

Is Freshcaller available outside the United States?

Yes. Freshcaller is sold across the following markets: Sold globally with USD billing and multi-region data centers. See the live pricing table for country-specific tier pricing in local currencies where applicable.

Where can I find Freshcaller deals and promo codes?

The Subger deals page tracks current Freshcaller promotional pricing, and the renewal price tracker stores historical price points so subscribers can spot post-trial price hikes. Both are linked in the related guides section below.

Get started with Freshcaller

To sign up for Freshcaller, head to the live pricing table at the top of this page. Pick the tier that matches usage: Free for evaluation or Growth for production usage at Growth at $15/agent/month annual, or the Freshcaller AI add-on tier for advanced deployments. After signup, bookmark this Subger page to monitor renewal pricing and catch any tier or anchor-price changes from Freshworks Inc..

Related Subger guides

• Cancel Freshcaller — step-by-step cancellation guide for the current portal
• Freshcaller deals and promo codes — live promotional offers tracked across the year
• Freshcaller true price tracker — renewal-price history and post-trial cost watch
• Freshcaller promo codes — coupon and code archive with expiration tracking
• Browse the full Subger services catalogue