Can I still use my paid features after canceling?

Yes. Your account remains on the paid plan until the end of the current billing period you already paid for. It then automatically downgrades to the Starter (Free) plan on the expiration date.

Can I get a refund after canceling?

Jotform offers a full refund if you cancel within 30 days of your most recent payment. After 30 days, no prorated refunds are issued for the unused portion of a billing cycle. To request a refund, contact Jotform Support; refunds typically take up to 10 business days to process.

Will my forms and data be deleted when I downgrade?

Your forms and submission data are not immediately deleted, but if your account exceeds the free plan limits (e.g., more than 5 forms or 100 monthly submissions), some forms may be disabled or put into read-only mode. You should export important data before downgrading to be safe.

Can I reactivate my paid plan after canceling?

Yes. You can upgrade back to any paid plan at any time by going to the Billing section of your account settings and selecting a new plan. Your previous forms and data remain accessible.

What happens to my forms if I go over the free plan limits?

On the Starter (Free) plan you are limited to 5 forms and 100 monthly submissions. If your account has more forms than allowed, excess forms will be disabled (they won't accept new submissions) until you upgrade or delete forms to stay within the limit.

How do I cancel if my subscription auto-renewed unexpectedly?

Follow the same cancellation steps above to downgrade to the free plan, then contact Jotform Support to request a refund within 30 days of the renewal charge. Jotform has been known to issue refunds for unintended auto-renewals when requested promptly.

How to Cancel Jotform (2026)

Jotform plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 3 minutes — with tips to avoid retention offers.

Updated: April 2026

from €0.00/month

Easy

Estimated Time:3 minutes

Cancel Method:Website

Log in to your account

Go to jotform.com and sign in to your Jotform account with your credentials.

Open Account Settings

Hover over your avatar/profile icon in the top-right corner of the dashboard, then click 'Settings' from the dropdown menu.

Navigate to Billing tab

In the Settings page, click the 'Billing' tab in the left sidebar or top navigation to view your current plan and billing details.

Click 'Change Plan'

On the Billing page, click the 'Change Plan' button to open the plan selection screen.

Select the Starter (Free) plan

Choose the 'Starter (Free)' plan from the list of available plans. This will initiate the downgrade/cancellation flow.

Confirm the downgrade

A pop-up window will appear summarizing what limits will apply after downgrading (e.g., form and submission limits). Review the information and click the confirmation button to proceed with canceling your paid plan.

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FAQ

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