How to Cancel Gem (2026)
Gem plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.
Updated: April 2026
from $0.00/month
Review your contract terms
Check your Gem subscription agreement for the notice period required to cancel or non-renew. Gem plans are billed annually (some customers have multi-year contracts). Per Gem's Terms of Service, fees paid for the current term are non-refundable, and written notice is required.
Contact your Customer Success Manager
Reach out directly to your dedicated Gem Customer Success Manager via email or Slack to notify them of your intent to cancel or not renew. If you don't know who your CSM is, email support@gem.com with 'Subscription Cancellation' in the subject line.
Submit written cancellation notice
Send a formal written cancellation or non-renewal notice to your CSM and/or support@gem.com. Clearly state your company name, the cancellation effective date, and that you are requesting termination at the end of the current billing term. Gem's Terms require 30 days written notice for termination due to material breach; non-renewal timing follows your contract.
Confirm cancellation in writing
Request written confirmation from Gem that your cancellation has been processed and the date your access will end. Keep this confirmation for your records to prevent auto-renewal charges.
Offboard your team's users
Before your access ends, go to Settings > Users & Permissions and deprovision all team members. Transfer any active Projects via Options > Transfer Project to another owner. Disable or forward email accounts used for outreach Sequences to capture any candidate replies.
Export your data
Download or export any candidate data, reports, or analytics you need to retain before your account is closed. Contact support@gem.com if you need assistance with bulk data exports before the cancellation date.
FAQ
Affiliate Disclosure: Some links on this page may be affiliate links. If you make a purchase through these links, Subger may earn a small commission at no extra cost to you. This helps us keep the site free and continue providing accurate subscription information. We only recommend services we believe provide value.
Subger is not affiliated with, endorsed by, or connected to Gem. All trademarks, service marks, and brand names belong to their respective owners. Information on this page is provided for informational purposes only.
Need help managing your subscriptions?
Track all your subscriptions, get cancellation reminders, and find the best deals with Subger.
Try Subger Free