Re:amaze

Re:amaze is operated by Re:amaze (a Reamaze, Inc. product), headquartered in Palo Alto, California, United States (Privately held; bootstrapped). The product launched in 2013 and a help desk and live chat platform optimised for e-commerce. This 2026 review covers operator context, the current tier ladder, the feature set that matters for buyers and the live signals to watch before subscribing.

Quick facts

• Operator: Re:amaze (a Reamaze, Inc. product)
• Headquarters: Palo Alto, California, United States
• Public-market status: Privately held; bootstrapped
• Founded: 2013
• Category: crm & sales
• Current tiers: Basic / Pro / Plus / Enterprise
• Anchor price (2026): $29/user/mo
• Competitive set: competing with Gorgias, Zendesk and Help Scout in e-commerce support

What is Re:amaze?

Re:amaze is a help desk and live chat platform optimised for e-commerce. The product is competing with Gorgias, Zendesk and Help Scout in e-commerce support. Customers buy a tier that matches their usage profile — the entry tier handles shared inbox for email, chat, social and SMS, while the mid and premium tiers add depth such as Shopify and BigCommerce integrations and AI Cody chatbot and reply assistant. Subscription billing happens through the operator's checkout or partner billing surfaces (App Store / Google Play / direct card on file).

Why choose Re:amaze

Operator and market position

Re:amaze (a Reamaze, Inc. product) runs Re:amaze from Palo Alto, California, United States. Its public-market status (Privately held; bootstrapped) and category position (competing with Gorgias, Zendesk and Help Scout in e-commerce support) shape the credibility of the operator's roadmap and pricing decisions. Buyers should weigh that operator context alongside headline features — a well-capitalised parent typically translates into faster bug fixes, longer support cycles and more predictable price changes than a smaller indie operator.

Tier ladder and pricing

The Re:amaze tier ladder runs Basic, Pro, Plus, Enterprise. Anchor pricing in 2026 starts around $29/user/mo for the entry tier and steps up by tier with named feature unlocks. Confirm the live regional price on the operator's site, then cross-check Subger's true-price tracker for Re:amaze for the all-in renewal cost after taxes and FX conversion.

Apps, integrations and customer experience

Apps and customer-experience surfaces matter as much as headline feature counts. Re:amaze delivers its core workflow across the platform surfaces listed in the platform table below, with notifications and self-service flows handled in-app. The 2025-2026 differentiator to watch: 2024-2025 expansion of AI Cody for autonomous customer-service replies and order lookup.

Re:amaze features that matter in 2026

Current feature set that buyers should weigh:

• shared inbox for email, chat, social and SMS
• Shopify and BigCommerce integrations
• AI Cody chatbot and reply assistant
• help desk and live chat
• FAQ knowledge base
• status pages and push campaigns

Feature availability varies by region and tier; the headline list above reflects the operator's primary positioning. Confirm specific regional availability on the operator's marketing pages before committing.

Re:amaze pricing in 2026

The Re:amaze tier ladder in 2026 looks like:

Headline prices step up across the ladder; promotional first-period anchors and regional FX can change the all-in cost. Subger's tools reconcile the list price with the actual renewal cost:

Re:amaze apps and platform support

Surface availability can vary by region and tier; confirm current app availability and supported devices on the operator's site before subscribing.

Who Re:amaze fits

Re:amaze is most likely a good match for the following buyers:

• Shopify and bigcommerce merchants consolidating customer-service channels — the core target audience for the product.
• Category-focused subscribers who specifically want shared inbox for email, chat, social and SMS from competing with Gorgias, Zendesk and Help Scout in e-commerce support rather than a generalist platform.
• Tier-comparing households or teams evaluating the Basic → Enterprise ladder and willing to pay up for help desk and live chat.
• Cross-device users who need apps across the surfaces in the platform table above.
• Price-sensitive shoppers who want to track promotional anchors via Subger's true-price tracker and deals page before committing to annual billing.

Frequently asked questions

Who runs Re:amaze and where is it based?

Re:amaze is run by Re:amaze (a Reamaze, Inc. product), headquartered in Palo Alto, California, United States. The operator's public-market status is: Privately held; bootstrapped. The product was founded in 2013.

How much does Re:amaze cost in 2026?

The 2026 tier ladder is Basic, Pro, Plus, Enterprise, with anchor pricing starting around $29/user/mo. Regional currency and promotional cycles can shift the all-in cost; Subger's true-price tracker reconciles the headline price with renewal reality.

Is there a free tier or free trial for Re:amaze?

Yes — the Basic tier is positioned as an entry option without an immediate paid commitment.

Where is Re:amaze available?

Availability follows the operator's licensing and service footprint from Palo Alto, California, United States. Confirm regional availability on the official site before subscribing.

What 2025-2026 features set Re:amaze apart right now?

The live differentiator to watch: 2024-2025 expansion of AI Cody for autonomous customer-service replies and order lookup. Pair that with the headline features (shared inbox for email, chat, social and SMS, Shopify and BigCommerce integrations, AI Cody chatbot and reply assistant) to judge whether the current roadmap fits your needs.

Which competitors should buyers compare Re:amaze against?

Re:amaze is most directly competing with Gorgias, Zendesk and Help Scout in e-commerce support. Run a side-by-side feature and price comparison with those alternatives — Subger's category pages help with the shortlist.

How do I cancel Re:amaze?

Cancel through the account or subscription settings on the surface where you bought the plan: the operator's website for direct subscriptions, the App Store or Google Play for in-app purchases, or the partner billing portal for bundled subscriptions. Subger's cancellation guide for Re:amaze walks through each route step-by-step.

Does Re:amaze offer a team or multi-seat plan?

Multi-user, team or seat structure depends on the tier. Higher tiers commonly add admin controls and SSO; entry tiers can restrict simultaneous usage. Confirm the per-tier seat limit on the live pricing page before committing.

How can I track price changes for Re:amaze?

Subger's renewal tracker for Re:amaze records list-price changes plus promotional anchors over time. Pair it with the deals page for current discount codes and the promo codes page for stackable savings at signup.

Get started with Re:amaze

Confirm the current regional price on the Re:amaze (a Reamaze, Inc. product) signup page, choose the tier that matches your usage (Basic or Pro are the most common starting points), and check Subger's deals page for Re:amaze for promotional anchors before completing checkout. Track the subscription's true renewal cost with the true-price tracker once you're signed up.

Related Subger guides

• Cancel Re:amaze guide
• Latest Re:amaze deals
• Re:amaze promo codes
• Re:amaze true price and renewal tracker
• Browse the crm & sales category hub
• All services on Subger