What happens to my customer conversation history?

After cancellation, your conversation data will be retained for a limited period. Request a full data export before cancelling to preserve your records.

Is there a minimum contract period for Intercom?

Intercom often requires annual commitments. Check your contract terms — early cancellation may incur fees for the remaining contract period.

How do I remove Intercom from my website?

Remove the Intercom JavaScript snippet from your website's HTML. If you use a CMS or tag manager, remove it from there. Also uninstall any mobile SDKs.

How to Cancel Intercom (2026)

Intercom plans start from $29.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: March 2026

from $29.00/month

(≈ ZAR 483.63)

MediumYou save $348.00/year by cancelling

Estimated Time:10 minutes

Cancel Method:Website

Log into Intercom

Go to app.intercom.com and sign in with an admin account.

Open Settings

Click on the gear icon in the bottom-left corner to open Settings, then navigate to 'Subscription' or 'Billing'.

Contact billing or initiate cancellation

Intercom may require you to contact their team to cancel. Look for a 'Cancel subscription' link or a 'Contact us to cancel' option in the billing section.

Remove the Intercom Messenger

Before cancellation takes effect, remove the Intercom JavaScript snippet from your website and uninstall the SDK from your mobile apps.

Export your data

Export your customer conversations, user data, and help center articles. Go to Settings > Data Management > Export to request a data export.

Confirm cancellation

Complete the cancellation process either through the dashboard or by confirming via email with Intercom's billing team. Allow a few business days for processing.

Retention Tips

Cancelling Intercom means you'll lose your live chat widget, customer messaging platform, help center, product tours, automated chatbots, and all customer conversation history. This will directly impact your customer support capabilities.