Can I cancel my Dynatrace subscription mid-term?

No. Dynatrace's Subscription Agreement (Section 12.2) explicitly states that orders are non-cancellable and all fees are non-refundable during the subscription term. You can only stop renewal at the end of the current term by sending a written notice at least 60 days before the end date.

How long do I have access to my data after cancellation?

Dynatrace makes your Customer Data available in its stored format for up to 30 days after the subscription end date. After that, they have no obligation to retain it and may permanently delete it. Export all data before your subscription expires.

Are there any refunds if I cancel?

Standard policy is no refunds for any fees paid during the subscription term. The only exceptions are: (1) if Dynatrace materially breaches the agreement and fails to cure it within 30 days, or (2) if Dynatrace cannot fix a material platform non-conformance after written notice — in both cases, unused prepaid fees may be refunded.

How do I cancel if I subscribed through AWS or Azure Marketplace?

AWS: Log into the AWS Marketplace Console, go to 'Manage Subscriptions', find Dynatrace, and click 'Cancel subscription'. Azure: In the Azure portal, navigate to your Dynatrace resource and select 'Delete'. Both are fully self-service and also delete your Dynatrace tenant.

Can I reactivate my Dynatrace account after cancellation?

There is no self-service reactivation. You would need to contact Dynatrace Sales at sales@dynatrace.com or +1-888-833-3652 and sign a new Order Form. Free trial accounts cannot be re-registered using the same email address once a trial has been used.

How do I request deletion of my personal data from Dynatrace?

Use the Sensitive Data Center within the Dynatrace platform (under Settings > Data Privacy) to delete personal data, or contact privacy@dynatrace.com for GDPR/data privacy deletion requests. This is separate from cancelling your subscription.

Cómo cancelar Dynatrace (2026)

Los planes de Dynatrace empiezan desde 11,00 US$/mes. Sigue nuestra guía de 5 pasos para cancelar tu suscripción en unos 10 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 11,00 US$/mes

(≈ 191,80 MXN)

DuroAhorras 132,00 US$ al año al cancelar

Tiempo estimado:10 minutos

Método Cancelar:Email

Locate your subscription end date

Log in to the Dynatrace platform, click the user menu in the bottom-left corner, and select 'Account Management' to open myaccount.dynatrace.com. Find your subscription end date on the Order Form or in the subscription details. You must send your non-renewal notice at least 60 days before this date or the contract auto-renews.

Send written non-renewal notice by email

Compose an email stating you do not wish to renew your Dynatrace subscription. Send it To: WW-Renewals-Team@dynatrace.com and CC: legalnotices@dynatrace.com. Include your company name, account/tenant ID, and the subscription end date. This email is required — there is no in-product cancel button.

Notify your Account Representative

Contact your assigned Dynatrace Account Representative or reach Dynatrace Sales at sales@dynatrace.com or +1-888-833-3652 to confirm the non-renewal. Ask for written confirmation that your non-renewal has been recorded.

Export your data before the end date

Before your subscription expires, export all monitoring data, dashboards, and configurations you wish to keep. After termination, Dynatrace makes Customer Data available for up to 30 days only, after which it may be permanently deleted.

Confirm deletion of tenant (if needed)

If you need immediate environment deletion (e.g., for a free trial or compliance), submit a support ticket at support.dynatrace.com or email one.support@dynatrace.com requesting manual tenant deletion. Trial tenants expire automatically after approximately 3 months of inactivity if no action is taken.

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desde 4,00 US$/mes(≈ 69,74 MXN)

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Preguntas frecuentes

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