Can I cancel mid-contract and stop paying?

No. Monte Carlo's Terms and Conditions state that all payment obligations are non-cancellable and all amounts paid are non-refundable. You can submit a non-renewal notice to prevent automatic renewal, but you remain liable for fees through your current contract end date.

How much notice do I need to give before my contract renews?

The required notice period is specified in your individual Order Form or MSA. Typically enterprise SaaS contracts require 30–60 days written notice before the renewal date. Check your signed agreement or ask your CSM for the exact deadline.

Will I lose access to my data immediately after cancellation?

Access continues until your contract end date. After that date your account will be deactivated. You should export all monitors, alert configurations, and incident history before access is revoked, as Monte Carlo may not retain your data after contract expiry.

Can I reactivate my account after cancelling?

Yes, you can re-subscribe by contacting Monte Carlo sales at montecarlodata.com/request-for-pricing or emailing your former account executive. Historical data retention after account deactivation is not guaranteed, so confirm data availability when re-subscribing.

Can I get a refund if I cancel early?

Monte Carlo's standard terms do not provide refunds for early termination. Exceptions may apply if Monte Carlo has materially breached the contract or as otherwise required by applicable law. Review your specific agreement for any negotiated termination-for-convenience clauses.

How do I request deletion of my company's data after cancellation?

Submit a data deletion request to support@montecarlodata.com or privacy@montecarlodata.com referencing your account and the specific data you want deleted. Monte Carlo's Privacy Policy governs data retention and deletion timelines following contract termination.

Cómo cancelar Monte Carlo (2026)

Los planes de Monte Carlo empiezan desde 1000,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 15 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 1000,00 US$/mes

(≈ 17.349,84 MXN)

DuroAhorras 12.000,00 US$ al año al cancelar

Tiempo estimado:15 minutos

Método Cancelar:Email

Review your contract terms

Log in to your Monte Carlo account at getmontecarlo.com and review your Order Form or contract to confirm your subscription end date, notice period requirements, and any non-cancellation clauses. Monte Carlo contracts are annual and fees are non-cancellable mid-term.

Contact your Customer Success Manager

Reach out directly to your assigned Customer Success Manager or Account Executive via email. If you do not know who your CSM is, email support@montecarlodata.com with subject 'Subscription Cancellation Request' and include your company name and account details.

Submit formal cancellation or non-renewal notice

Send a written non-renewal notice stating you do not wish to renew your contract at the end of the current term. Include your company name, account ID (found in Settings inside the Monte Carlo app), current contract end date, and reason for cancellation.

Await confirmation from Monte Carlo

Monte Carlo's account team will respond to confirm receipt of your cancellation or non-renewal request. They may schedule a call to discuss your decision or offer retention options. Request a written confirmation email acknowledging the cancellation.

Request data export before access ends

Before your contract end date, export any monitors, incident history, or configuration data you need. Go to Settings in the Monte Carlo dashboard and use any available export options, or ask your CSM to assist with a data export.

Confirm access termination date

Confirm with your CSM or via support@montecarlodata.com the exact date your account access will be revoked. Ensure all team members are notified and integrations (Slack, PagerDuty, data warehouses) are disconnected before that date.

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Preguntas frecuentes

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