Pendoの解約方法（2026年）
Pendoのプランは$0.00/月から。6ステップのガイドに従って約10分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
から ￥0.00/月
Determine your plan type
Log in to your Pendo account at app.pendo.io. If you are on a free plan, you can self-serve cancel in-app. If you are on any paid plan (Base, Core, or Ultimate), you must contact your Account Manager or Customer Success Manager directly — there is no in-app cancel button for paid plans.
Review your contract renewal date (paid plans)
Check your contract for the auto-renewal notice window, typically 30–60 days before your renewal date. Missing this window locks you into another annual term. Contact your Account Manager or email support@pendo.io to confirm your exact notice deadline.
Contact your Account Manager or CSM (paid plans)
Reach out to your assigned Account Manager or Customer Success Manager via email or phone (877-320-8484) to submit your cancellation/non-renewal request in writing. Written notice is required under Section 3.2 of the Software Services Agreement. Alternatively, email support@pendo.io.
Export your data before cancellation
Before proceeding, export any reports, dashboards, or end-user data you need. After account deletion, Pendo permanently removes all data within 30 days and recovery is not offered. You have up to 90 days after paid subscription expiry to request a copy of your data in an industry-standard format.
Free plan: Navigate to Settings > Plan
For free plan users only: In the left-side navigation, click 'Settings' at the bottom. Go to the 'Plan' section (may appear under a 'Subscription' tab). You must be a Pendo Admin to access this option.
Free plan: Click 'Delete Account'
Click the 'Delete Account' button. A confirmation pop-up will appear warning that all data will be permanently deleted and is unrecoverable. Click 'Delete Account' a second time to confirm and complete the deletion.
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