Tray.ioの解約方法（2026年）
Tray.ioのプランは$595.00/月から。7ステップのガイドに従って約10分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
から ￥89,000.00/月
Log in to your Tray.ai account
Go to app.tray.io and sign in with your credentials. Tray.io is an enterprise B2B platform — there is no self-service cancellation button in the UI.
Review your contract and renewal date
Check your original Order Form or subscription agreement for your renewal date. Per Tray.ai's Master Subscription Agreement (MSA), subscriptions auto-renew for successive one-year periods unless you give written notice of non-renewal at least 30 days before the end of the current term.
Contact your Customer Success Manager
If you have an assigned CSM or Account Executive (common for paid plans), reach out to them directly via email or phone to notify them of your intent to cancel or not renew.
Submit a support ticket if no CSM is assigned
Go to tray.ai/contact or open a support ticket from within the app. Select the relevant support category and clearly state you want to cancel or not renew your subscription. Reference your account name and renewal date.
Send written notice of non-renewal
Provide formal written notice (email to your account manager or support) at least 30 days before your renewal date. State explicitly that you do not wish to renew. Keep a copy of this communication as your proof of cancellation notice.
Confirm cancellation in writing
Wait for a confirmation email from Tray.ai acknowledging your cancellation or non-renewal. Follow up if you do not receive confirmation within 2–3 business days, as support responsiveness has been flagged in user reviews.
Export your data before access ends
Before your subscription term ends, export any workflows, logs, or configurations you need to retain. Log in to app.tray.io and use the export or download options available in your workspace.
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